Skip Ribbon Commands
Skip to main content

Manager Updates Board on Text Glitch


An error during routine maintenance last Friday resulted in a County data vendor sending erroneous texts and email messages to people saying they were positive for COVID-19.   

In an email to the Board of County Commissioners Monday afternoon, County Manager Dena Diorio said no personal information was compromised, and it took Health Space less than an hour to correct the problem. Public Health does not text or email positive or negative COVID results to those affected.   

Everyone who received the incorrect information was contacted again and told to disregard the results.   

Diorio's email to the Board of County Commissioners and explanation from Health Space is attached below. 


From: Diorio, Dena R.  

Sent: Monday, September 14, 2020 1:52 PM 

To: CountyCommissioners   

Subject: System Issue on Friday 9/11/2020   

Good Afternoon, 

As you may be aware we had an issue on Friday when individuals received text messages and emails stating they were positive for COVID and asking that they go to a link to fill out a survey.  The Health Department never provides test results over text or email.  Very quickly we began to work with the vendor to understand the issue and make sure that it did not continue.  Once corrected we were told that 6727 text messages and 541 emails were sent to individuals who were already in their system.  We then worked with the vendor to send a corrected text/email to all that received the erroneous one.    

No personal information was compromised.   

Attached is a message from the vendor about how and why the issue occurred and how they will prevent this from happening in the future.   

Dena R. Diorio 

Mecklenburg County Manager