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COVID-19 Impact on County Services

This page last updated on January 14, 2021
COVID-19 County Services Update

How are services affected?

Find a Department:
Assessor’s Office
Board of Elections
Charlotte Mecklenburg Library
Community Resources
Criminal Justice Services
Park and Recreation
Public Health
Register of Deeds
Tax Collector
Online Services

County Assessor's Office (CAO)

All services will be virtual. For assistance, please call 980-314-4226.

Board of County Commissioners

Meetings will be entirely virtual, including the Board’s Budget Retreat January 27-29.

Board of Elections

The department will operate virtually with limited staff will be on-site in the lobby for questions.

Charlotte Mecklenburg Library

Limited or no indoor services at all branches. Check the website for the status of specific library programs.

Department of Community Resources

Child Support

Child Support Services will be all virtual or by phone until the beginning of March.

 Customers may conveniently access our services through the options below:

  • Call to 704-432-9300, option 7
  • Mail or drop off correspondence at either of the following locations:
    • 5800 Executive Center Drive Suite 200 Charlotte NC 28212 or
    • 3205 Freedom Drive Suite 1000 Charlotte NC 28208
  • Online - to apply for child support services.

Community Support Services

Domestic Violence Adult Services/Programa Confianza
Individual domestic violence counseling services provided by appointment only at reduced capacity. Please call 704-336-3210 to inquire about services.

Domestic Violence Children's Services
Individual domestic violence counseling services provided by appointment only at reduced capacity. Please call 704-336-3210 to inquire about services.

Coordinated Entry
This service is currently suspended for in-person assessments. Customers with housing/homeless related inquiries should first call 211. As needed, callers will be screened and provided with information on local resources along with the Coordinated Entry Hotline for a phone assessment.

Homeless Resource Center
Boxed meals provided on every Monday and Friday from 4:30 to 5:30 p.m., on Thursday from 5:30 to 6:30 p.m. and on Saturday morning from 8 to 9 a.m.

(New Options for Violent Actions)
The NOVA Program services provided virtually and in-person at reduced capacity. Please call 704-336-4344 for service inquiries.

Violence Prevention
Educational presentations, resources and outreach for teen dating violence and domestic violence are available virtually. Contact or 980-314-8944 to request prevention education, training or outreach.

Shelter Plus Care – Subsidies
Landlords and customers should contact Kenya Dawson, Program Supervisor, at 980-215-3694.

Substance Use
In-person Substance Use Services provided at The Salvation Army Center of Hope Women's Shelter, Roof Above Men's Shelter, and Safe Alliance Domestic Violence Shelter are suspended through February 2, 2021.  Staff are providing check-ins and support via telephone.

For general information about our programs and the services available, please contact Program Manager Yvonne Ward at 704-617-3401.

In-person services provided at Community Resources for Empowerment and Wellness (CREW) are suspended through February 2, 2021. Staff are providing check-ins and support via telephone. Anyone interested in receiving services should contact Angel Green, 704-302-4413 or Mark Cooke, 704-975-4356.

Detention Center
The Detention Center at Jail Central resumed modified substance use services April 13, 2020 and continues to provide services as directed by the Mecklenburg County Sheriff's Office.

Supervised Visitation & Safe Exchange Center
Services continue at the Supervised Visitation and Safe Exchange Center, including the acceptance of referrals for new clients. Contact the center at (980) 314-8680.

Veterans Services (limited in person services resumed mid-July)
CSS Veterans Services Division is operating at a limited capacity. For the safety of our clients and staff members, we are no longer accepting walk-in clients. Instead, our Veterans Services Office will work to serve individuals virtually by phone, email, fax or in some instances by appointment. Any veteran in need of services should call the main office line at 704-336-2102 and a CSS Veterans Services Officer will work with the individual to determine the best way to address their needs.


For information regarding court operations please visit or call 704-686-0400.

Criminal Justice Services

Some services will still be in-person such as pre-trial release and forensic evaluations but by appointment only. For more information or questions, please call 980-314-1750. Clients may also contact their case managers directly.

Land Use and Environmental Services Agency (LUESA)

Code Enforcement's offices are closed to the public, but Mecklenburg County Code Enforcement is open for business. Code Enforcement is dedicated to serving its customers and to being a partner in building a thriving community during this pandemic.

  • Customer service staff continues to be available to help customers navigate services by phone and via e-mail.
  • Plan review will continue to be conducted electronically. While staff will be working remotely to further reduce the risk of spreading COVID-19, all staff will be reachable by phone and e-mail. Preliminary and other meetings will be conducted virtually by "video chat".
  • Permitting will continue as it normally does, with the exception of in-person permit applications, as the office is currently closed to the public.
  • Field inspections are continuing, with some slight modifications made to accommodate social distancing on the job site. Residential inspections for occupied homes that cannot occur due to illness or concern on the part of the homeowner or inspector will be rescheduled (and documented in the contractor's dashboard as a no-fault failure). Third-party inspections cannot be conducted without a contract and pre-agreement, as is our normal procedure.
  • The County Fire Marshal's office continues conducting inspections and investigations, but will take precautionary measures, as appropriate. Inspections at facilities with populations vulnerable to COVID-19 will be modified on a case-by-case basis for the protection of all involved.

Detailed information and updates about Code Enforcement's COVID-19 service modifications can be accessed anytime on We also strongly encourage signing up to receive e-mail updates from Code Enforcement.

Nearly all Code Enforcement services can be accessed online. Links to customer portals, staff contact information, and other customer resources are listed on

Storm Water Services has canceled our volunteer programs and events through February 2nd. We will post any rescheduling information in our volunteer e-newsletter. If you would like to be added to the newsletter mailing list or have any questions please email

  • Storm Water Services staff continues to be available to assist customers by phone and via e-mail.
  • Please call 3-1-1 to report a storm drainage concern.
  • To learn more about volunteer activities please visit and click on the Volunteer tab.

Air Quality has transitioned to fully electronic services until further notice. The resources below are available so customers can conduct business with us electronically or over the phone:

Customers who are unsure how to proceed, please call 704-336-5430. 

Park and Recreation

All indoor services temporarily suspended though parks will remain open. Additional changes include:

  • Parks – closing at dusk
  • Athletic Fields – Reservations are not being accepted at this time.
  • Outdoor shelters are open on a first-come, first-serve basis. Reservations are not accepted and group members who do not share a household may not gather.
  • Amenities closed to the public:
    • All Recreation, Senior and Nature Centers
    • Mecklenburg County Aquatic Center
    • Indoor Shelters
    • Camping at McDowell Nature Preserve
    • The Skatepark at Naomi Drenan Recreation Center

Golf will be limited. Call for a reservation or to check availability. Tennis and basketball will still be available, but all indoor services are closed, and reservations are being cancelled through the end of February.

Please visit the Park and Recreation website for more detailed information on COVID-19 related impacts.

Public Health

Various programs and clinics may be rescheduled or delayed. Call the Public Health Hotline at 980-314-9400 for COVID-19 information and check this page for updates on affected services

Register of Deeds

Services continue by appointment only for vital records services. For questions call 704-336-2443.

Online services remain available:

Visit the Register of Deeds website for the latest updates in staff, services, and office availability.

Department of Social Services (DSS)

Staff are available virtually with limited on-site staff support. However, we are still providing all of our services by telephone, mail, and online. If you want to file an application for benefits by phone, call 704-336-3000. The department will follow policy for the date of application even if we have to mail the application to you.

You can also submit documentation and apply for some programs online

If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area. If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you. If you want to file an appeal, you can do that by calling 704-336-3000. If you would like to report a change, call us 704-336-3000. If you have an emergency, be sure to mention that when you call.

Please visit the DSS website for more detailed information on COVID-19 related impacts.

Office of the Tax Collector (OTC)

In-person payments at the Valerie C. Woodard Center will be temporarily suspended.

Taxpayers may also pay their bills using electronic checks (eChecks) or credit and debit cards online or by calling 1-800-994-1026. Please note that Mecklenburg County will absorb credit card and debit card service fees for the duration of the COVID-19 emergency. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.

To speak to a collections representative, please email, call 311 (704-336-7600 if dialing outside the county limits) or visit the OTC Website.

Online Services

Residents may access online County services as well.

close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400