All services will be virtual. For assistance, please call 980-314-4226.
Meetings will be entirely virtual, including the Board’s Budget Retreat January 27-29.
The department will operate virtually with limited staff will be on-site in the lobby for questions.
Limited or no indoor services at all branches. Check the website for the status of specific library programs.
Child Support Services will be all virtual or by phone until the beginning of March.
Customers may conveniently access our services through the options below:
Domestic Violence Adult Services/Programa Confianza Individual domestic violence counseling services provided by appointment only at reduced capacity. Please call 704-336-3210 to inquire about services. Domestic Violence Children's Services Individual domestic violence counseling services provided by appointment only at reduced capacity. Please call 704-336-3210 to inquire about services.Coordinated EntryThis service is currently suspended for in-person assessments. Customers with housing/homeless related inquiries should first call 211. As needed, callers will be screened and provided with information on local resources along with the Coordinated Entry Hotline for a phone assessment.Homeless Resource CenterBoxed meals provided on every Monday and Friday from 4:30 to 5:30 p.m., on Thursday from 5:30 to 6:30 p.m. and on Saturday morning from 8 to 9 a.m.NOVA (New Options for Violent Actions)The NOVA Program services provided virtually and in-person at reduced capacity. Please call 704-336-4344 for service inquiries.Violence PreventionEducational presentations, resources and outreach for teen dating violence and domestic violence are available virtually. Contact CSSPrevention@MecklenburgCountyNC.gov or 980-314-8944 to request prevention education, training or outreach.Shelter Plus Care – SubsidiesLandlords and customers should contact Kenya Dawson, Program Supervisor, at 980-215-3694.Substance UseIn-person Substance Use Services provided at The Salvation Army Center of Hope Women's Shelter, Roof Above Men's Shelter, and Safe Alliance Domestic Violence Shelter are suspended through February 2, 2021. Staff are providing check-ins and support via telephone.For general information about our programs and the services available, please contact Program Manager Yvonne Ward at 704-617-3401.CREW In-person services provided at Community Resources for Empowerment and Wellness (CREW) are suspended through February 2, 2021. Staff are providing check-ins and support via telephone. Anyone interested in receiving services should contact Angel Green, 704-302-4413 or Mark Cooke, 704-975-4356.Detention CenterThe Detention Center at Jail Central resumed modified substance use services April 13, 2020 and continues to provide services as directed by the Mecklenburg County Sheriff's Office.Supervised Visitation & Safe Exchange CenterServices continue at the Supervised Visitation and Safe Exchange Center, including the acceptance of referrals for new clients. Contact the center at (980) 314-8680.Veterans Services (limited in person services resumed mid-July)CSS Veterans Services Division is operating at a limited capacity. For the safety of our clients and staff members, we are no longer accepting walk-in clients. Instead, our Veterans Services Office will work to serve individuals virtually by phone, email, fax or in some instances by appointment. Any veteran in need of services should call the main office line at 704-336-2102 and a CSS Veterans Services Officer will work with the individual to determine the best way to address their needs.
For information regarding court operations please visit
https://www.nccourts.gov/locations/mecklenburg-county/mecklenburg-county-courthouse or call 704-686-0400.
Some services will still be in-person such as pre-trial release and forensic evaluations but by appointment only. For more information or questions, please call 980-314-1750. Clients may also contact their case managers directly.
Code Enforcement's offices are closed to the public, but Mecklenburg County Code Enforcement is open for business. Code Enforcement is dedicated to serving its customers and to being a partner in building a thriving community during this pandemic.
Detailed information and updates about
Code Enforcement's COVID-19 service modifications can be accessed anytime on MeckPermit.com. We also strongly encourage
signing up to receive e-mail updates from Code Enforcement.
Nearly all Code Enforcement services can be accessed online. Links to customer portals, staff contact information, and other customer resources are listed on
Storm Water Services has canceled our volunteer programs and events through February 2nd. We will post any rescheduling information in our volunteer e-newsletter. If you would like to be added to the newsletter mailing list or have any questions please email
Air Quality has transitioned to fully electronic services until further notice. The resources below are available so customers can conduct business with us electronically or over the phone:
Customers who are unsure how to proceed, please call 704-336-5430.
All indoor services temporarily suspended though parks will remain open. Additional changes include:
Golf will be limited. Call for a reservation or to check availability. Tennis and basketball will still be available, but all indoor services are closed, and reservations are being cancelled through the end of February.
Please visit the
Park and Recreation website for more detailed information on COVID-19 related impacts.
Various programs and clinics may be rescheduled or delayed. Call the Public Health Hotline at
980-314-9400 for COVID-19 information and check this page for updates on affected services
Services continue by appointment only for vital records services. For questions call 704-336-2443.
Online services remain available:
Register of Deeds website for the latest updates in staff, services, and office availability.
If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area. If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you. If you want to file an appeal, you can do that by calling 704-336-3000. If you would like to report a change, call us 704-336-3000. If you have an emergency, be sure to mention that when you call.
Please visit the
DSS website for more detailed information on COVID-19 related impacts.
In-person payments at the Valerie C. Woodard Center will be temporarily suspended.
Taxpayers may also
pay their bills using electronic checks (eChecks) or credit and debit cards online or by calling 1-800-994-1026. Please note that Mecklenburg County will absorb credit card and debit card service fees for the duration of the COVID-19 emergency. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.
To speak to a collections representative, please
TaxMeck@MecklenburgCountyNC.gov, call 311 (704-336-7600 if dialing outside the county limits) or visit the
Residents may access
online County services as well.
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County services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400