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COVID-19 Impact on County Services

8/26/2020
COVID-19 County Services Update


How are Services Affected?


To help reduce the spread of novel coronavirus (COVID-19) and to protect the community and staff Mecklenburg County departments are closing the following facilities and canceling services/events until further notice effective Wednesday, March 18, 2020.




Public Health

Starting Monday, March 30, 2020, Mecklenburg County Public Health's (MCPH) southeast location (249 Billingsley Rd.) will close to the public. Family Planning, Sexually Transmitted Infection (STI) and HIV testing services will be provided exclusively at the northwest location (2845 Beatties Ford Rd., Charlotte). If you have questions regarding Family Planning, STI or HIV services please call 704-336-6500.

 

Child Development Services Agency
Access the service here: https://www.mecknc.gov/HealthDepartment/cds/Pages/default.aspx 


Communicable Disease (CD)
Call 704-336-2812 or visit the Communicable Disease Website


Dental Clinic
Services Temporarily Suspended 


Environmental Health-State Inspections
Call the main Environmental Health number at 980-314-1620 or visit the Environmental Health website.


Family Planning 
Limited services are available. Please call 704-336-6500 for more information.

 
HIV/Sexually Transmitted Infections Clinic
Call 704-336-6500 or visit the HIV/Sexually Transmitted Infections Clinic website.


Immunizations
Routine services will be postponed until a later date.

Breast and Cervical Cancer Care Program (BCCP)
Routine services will be postponed until a later date.


Tuberculosis
Call 704-336-6500 or visit the TB Control website.  

 
Vital Records  
Request Vital Records


Women, Infants & Children's Program (WIC)
Customers can call the NW and Charlotte East WIC Office at 704-336-6500.  When possible, customers will be assisted by phone.  Customers can also visit the WIC website.





Park and Recreation

Parks, greenway and nature preserves are open for public use. Programs are currently being offered on a limited basis, as well as aquatic amenities at the Double Oaks Family Aquatic Center. Athletic fields are accepting reservations with restrictions.

Please visit the Park and Recreation website for more detailed information on COVID-19 related impacts.



Social Services

The Department of Social Services is temporarily closed to the public. However, we are still providing all of
our services by telephone, mail, and online. If you want to file an application for benefits, call 704-336-3000 to
apply by phone. The date you call us will be used as your date of application even if we have to mail the application to you. You can also apply for some programs online at https://epass.nc.gov/CitizenPortal/application.do. If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area . If you came to our office because of a deadline or for an appointment, we will not cut off your benenefits or penalize you. If you want to file an appeal, you can do that by calling 704-336-3000. If you would like  to report a change, call us 704-336-3000. If you have an emergency, be sure to mention that when you call.

Adult and Family & Children's Medicaid

Customers can apply online using ePASS (https://www.nc.gov/services/e-pass). After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.

Adult Protective Services (APS) Intake and Investigations
Call 704-336-CARE (2273).

Adult Protective Services (APS) Guardianship
Call Just1Call at 704-432-1111.

Child Care Resources, Inc. (CCRI)
Office will remain open at this time with limited staffing. Please call the main number at 704-376-6697 to confirm your appointment before arrival.

Community Social Work
Call Just1Call at 704-432-1111.

Child Protective Services (CPS) Adoptions and Post-Adoptions
Call 980-314-7700.

Child Protective Services (CPS) Family In-Home
Call 980-314-7700.

Child Protective Services (CPS) Independent Living
Call 980-314-7700.

Child Protective Services (CPS) Intake
To report child abuse, neglect or human trafficking call the 24-hour HELP line at 980-31-HELPS (43577).

Child Protective Services (CPS) Interstate Compact
Call 980-314-7700.

Child Protective Services (CPS) Investigations
Call 980-314-7700.

Child Protective Services (CPS) Permanency Planning/Foster Care
Call 980-314-7700.

Emergency Assistance, General Assistance and Crisis Intervention
With utility companies temporarily halting disconnections and NC courts stopping evictions and foreclosures, Crisis Assistance Ministry (CAM) will close all facilities effective March 17, 2020 until further notice. After the COVID-19 threat has passed, struggling families will still need support. Should you like to help, financial contributions can be online anytime at https://www.crisisassistance.org/donate/challenge/.

Food & Nutrition Services (FNS) – Intake & Redeterminations
We encourage customers to apply online at https://epass.nc.gov/CitizenPortal/application.do or through a mail for all applications and recertifications. To receive a mail-in application and assistance in applying for benefits, call 704-336-3000. Recertification paperwork is automatically mailed to the customer’s last known mailing address. Completed recertification packets should be mailed to 301 Billingsley Rd Charlotte NC 28211. If recertification paperwork was not received and the case is due for recertification, customers can complete the process online using ePASS at https://epass.nc.gov/CitizenPortal/application.do. Customers can also call Customer Connect at 704-336-3000 for recertification assistance.

Food & Nutrition Employment Training Program
Service is currently suspended.

Food Pantry
Service is currently suspended at the DSS buildings. Customers can call Customer Connect at 704-336-3000 for assistance.

Low Income Energy Assistance Program (LIEAP)
Customers can apply online through ePASS at https://epass.nc.gov/CitizenPortal/application.do or complete a mail-in application. To receive a mail-in application, call 704-336-3000.

Mecklenburg Transportation Services (MTS)
For transportation scheduling, call 704-336-4547.

Senior Congregate Nutrition Program (SCNP)
SCNP has closed all congregate meal sites and is delivering meals to food insecure customers. For confirmation on a food delivery, call 704-432-1111.

Work First Employment Services
Service is currently suspended.

Work First Family Assistance
Customers wishing to apply for Work First Family Assistance should contact Customer Connect at 704-336-3000 to have an application mailed to them. Interviews will be conducted by phone once the completed application has been mailed back or left in the outside drop box at DSS at 301 Billingsley Rd Charlotte NC 28211.



Community Support Services

Domestic Violence Adult Services/Programa Confianza
Services being provided by appointment only. Please call 704-336-3210 to schedule an appointment.

Domestic Violence Children's Services 
Services being provided by appointment only. Please call 704-336-3210 to schedule an appointment.


Coordinated Entry
This service is currently suspended for in person assessments. Customers with housing/homeless related inquiries should first call 211. As needed, callers will be screened and provided with information on local resources along with the Coordinated Entry Hotline for a phone assessment.

Homeless Resource Center
Boxed meals provided on every Monday and Friday from 4:30 to 5:30 p.m., Thursday from 5:30 to 6:30 p.m. and Saturday morning from 8 to 9 a.m.

NOVA (New Options for Violent Actions)
The NOVA Program is operating at a limited capacity and working to serve clients virtually. For those needing service please call 704-336-4344.

Violence Prevention
Educational presentations, resources and outreach for teen dating violence and domestic violence are being completed on a limited or virtual basis. Contact CSSPrevention@MecklenburgCountyNC.gov or 980-314-8944 for partnership inquiries.

Shelter Plus Care – Subsidies
Landlords and customers should contact Kenya Dawson, Program Supervisor, at 980-215-3694.

Substance Use
Substance Use Services provided at The Salvation Army Center of Hope Women’s Shelter, Roof Above Men’s Shelter, and Safe Alliance Domestic Violence Shelter have resumed with minor modifications to our programs. Our aim is to continue to provide enhanced services to individuals at these locations. Those seeking services may be required to contact 211 to gain admission to the shelters and complete a health screening. 

For additional information or to schedule an appointment, please contact the following: Shirletta Williamson at 704-651-6770 for The Salvation Army Center of Hope Women’s Shelter, Makebia Rorie at 980-314-8972 for Roof Above Men’s Shelter and Agnes Mays at 704-651-8663 for Safe Alliance Domestic Violence Shelter For general information about our programs and the services available please contact Unit Supervisor Chinita Craighead-Davis at 704-816-0260. 

CREW 
Since the onset of COVID-19, Community Resource for Empowerment and Wellness (CREW) staff has done their best to assure the safety and well-being of the clients enrolled in the program. CREW continues to provide check-ins as well as case management services. Clients are provided a Crisis Card containing information regarding emergency contacts. Staff in collaboration with Duke, continue to facilitate referrals to places such as Loaves and Fishes, medical appointments, and housing providers. New referrals are being accepted to the program. Peers hired through Duke continue to provide support to our clients. Persons interested in receiving services through our program will need to contact Angel Green, 704-302-4413 or Mark Cooke, 704-975-4356.

Detention Center 
The Detention Center at Jail Central resumed modified substance use services April 13th, 2020 and will continue to provide services as directed by the Mecklenburg County Sheriff’s Office. 

Supervised Visitation & Safe Exchange Center
Services continue at the Supervised Visitation and Safe Exchange Center, including the acceptance of referrals for new clients. Contact the center at (980) 314-8680.

Veterans Services
CSS Veteran Services Division is operating at a limited capacity. For the safety of our clients and staff members, we are no longer accepting walk-in clients. Instead, our Veterans Services Office will work to serve individuals virtually by phone, email, fax or in some instances by appointment. Any veteran in need of services should call the main office line at 704-336-2102 and a CSS Veterans Services Officer will work with the individual to determine the best way to address their needs.



Department of Community Resources

Child Support

The Child Support Office will be closed to the public.  Customers may reach Child Support online (childsupportezapply.com), by phone (704-432-9300) and via mail (5800 Executive Center Drive Suite 200 Charlotte 28212).

Please be advised that Child Support court hearings will resume August 3. Court hearings scheduled for the weeks of August 3-14 will be conducted remotely. Please do not come to the Courthouse as courtroom 8110 will not be open.

All scheduled child support hearings for June through July have been cancelled due to the current health crisis. Customers impacted by the court’s closure will receive additional communication from your case coordinator.

For more information, contact Mecklenburg County Child Support Services at 704-432-9300. Thank you.


Community Resource Center
The Community Resource Center at the Valerie C. Woodard Center on Freedom Drive will be closed. The services offered by partner agencies can be accessed at those main offices, depending on availability at Novant, Legal Aid, Charlotte Works and CPCC.



Land Use and Environmental Services Agency (LUESA)

LUESA's main office on Suttle Avenue will not be accessible to the public. Customers are encouraged to go online or call to receive services. 

Code Enforcement’s offices are closed to the public, but Mecklenburg County Code Enforcement is open for business. Code Enforcement is dedicated to serving their customers and to being a partner in building a thriving community.   

  • Customer service staff continues to be available to help customers navigate services by phone and via e-mail.
  • Plan review will continue to be conducted electronically. While some staff will be working remotely to further reduce the risk of spreading COVID-19, all staff will be reachable by phone and e-mail. Preliminary and other meetings cannot be conducted in person – staff will contact customers with scheduled meetings to make arrangements for a virtual or “video chat” meeting.
  • Permitting will continue.
  • Field inspections will continue, with some slight modifications made to accommodate social distancing on the job site. Residential inspections for occupied homes that cannot occur due to illness or concern on the part of the homeowner or inspector will be rescheduled (and documented in the contractor’s dashboard as a no-fault failure). Third party inspections cannot be conducted without a contract and pre-agreement, as is our normal procedure.
  • The County Fire Marshal’s office will continue conducting inspections and investigations- but will take precautionary measures, as appropriate. Inspections at facilities with populations vulnerable to COVID-19 will be modified on a case-by-case basis for the protection of all involved.

Nearly all Code Enforcement services can be accessed online. Links to customer portals, staff contact information and other customer resources are listed on MeckPermit.com.  

Solid Waste is closed on major holidays. All of Mecklenburg County's Full-Service Drop off Centers are open regular hours which are 7 a.m. to 4 p.m. Monday to Saturday. Full-Service Centers will accept Credit Cards only, no cash. We are asking visitors to the Full-Service centers to use the following precautions for health and safety considerations:
    • Refrain from visiting the Full Service Recycling Centers, if you are sick.
    • Maintain "Social Distancing" of at least six feet from others when visiting the Centers or current local guidance. Please wear appropriate face coverings.
    • Double bag trash items that are originating from quarantined homes, or other sources where people are sick.
    • Recyclables originating from quarantined homes should be placed in the garbage, NOT recycling until the home is no longer quarantined. This will help recycling staff who hand sort at the recycling center. If someone is sick at your home please consider all your materials as trash until home is secure again.
    • We are experiencing many customers and expect Saturdays to be very busy, PLEASE come to our centers M-F to avoid the Saturday Crush. If you come on Saturday, please expect a wait as we are following social distancing procedures.
    • Questions about Mecklenburg County Full Service Centers are answered on our Info Line at 980-314-3867 or WipeOutWaste.com; Questions about City Services can be directed to 311.


Storm Water Services
has postponed some activities. Volunteers are able to participate in activities that fit within the current CDC and Mecklenburg County guidelines and where social distancing can be practiced.  Large group events like Second Saturday are still on hold at this time until larger groups are able to gather.  To learn more about volunteer activities please visit StormWater.CharMeck.org and click on the Volunteer tab.



Criminal Justice Services

Criminal Justice Services will be closed to the public. All case management services (Pretrial, Re-Entry Recovery Court, and Forensic Evaluations Unit) will be provided remotely. Clients can call 980-314-1750 for questions or contact their case managers directly. 




Office of the Tax Collector (OTC)

The OTC will close its service point counter to the public beginning Wednesday, March 18th. Taxpayers will not be able to obtain in-person customer service assistance or make payments at the counter.

The OTC drop box, located to the left of the service points, will be available for tax payments. Please use entrance E to access the lobby and the drop box. Only checks may be submitted through the drop box. Be sure to include the bill or parcel number on your check.

Taxpayers may also pay their bills using electronic checks (eChecks) or credit and debit cards online or by calling 1-800-994-1026. Please note that Mecklenburg County will absorb credit card and debit card service fees for the duration of the COVID-19 emergency. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.

To speak to a collections representative, please email, dial 311 (704-336-7600 if dialing outside the county limits), or visit the OTC Website

The Mecklenburg County Office of the Tax Collector has cancelled all upcoming tax foreclosure sales including those scheduled for Tuesday, March 24th at 11 am and 12 pm at the Mecklenburg County Courthouse, 832 E. Fourth St., Charlotte.

Due to the COVID-19 state of emergency, issuance of Yard/Attic Sale Licenses has been suspended. The suspension will remain in effect until the North Carolina stay at home order changes to permit this activity. Thank you for your patience.

   

County Assessor's Office (CAO)

The County Assessor’s Office will be closed to the public.  Services are available by phone by calling 980-314-4226. Information including all forms (exemptions, appeals, etc.) are available  

 

We will have phone service and our website should provide all information, forms (exemption, appeals and such), etc that someone should need. All of our email addresses will be regularly checked and answered. Staff will response to any emails, phone calls as soon as possible. Customers can send in any completed forms by mail or scan them and email them to the office.   



   

Register of Deeds

For the health and safety of our staff and visitors, we will be limiting access to our office due to the current COVID-19 health concerns.

Online services remain available:

Record research
Historical Land Records
Birth or Death Records
Marriage Certificate Records

Visit the Register of Deeds website for the latest updates in staff, services, and office availability.

   
Online Services

Residents may access online County services as well.








close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400