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COVID-19 County Reopening Plan

6/24/2021
COVID-19 County Services Update

Effective July 1, 2021: County services have returned to their normal schedule unless noted differently below


Find a Department:
Assessor’s Office
BOCC
Board of Elections
Charlotte Mecklenburg Library
Community Resources
CSS
Criminal Justice Services
LUESA
Park and Recreation
Public Health
Register of Deeds
Social Services
Tax Collector
Online Services




Board of County Commissioners

County Commissioners will meet in person for Regular and Budget Public Policy meetings. Regular meetings of the Board are generally held on the first and third Tuesdays of each month and are streamed live for online viewing.





Board of Elections

The Board of Elections will be open to the public Monday through Friday 8:00am to 5:00pm, the County normal operating hours. Additionally, the Board of Elections will continue to accommodate those people who wish to virtually access the office through our website.





Charlotte Mecklenburg Library

Visit the Charlotte Mecklenburg Library website for the status of specific library programs.





Community Support Services

Domestic Violence Adult Services / Programa Confianza
Individual domestic violence counseling services provided by appointment. Services are available in-person. Services are available virtually for those who are unable to access services in-person. Please call 704-336-3210 to inquire about services

Domestic Violence Children's Services
Individual domestic violence counseling services provided by appointment. Services available in-person. Services available virtually for those who are unable to access services in-person. Please call 704-336-3210 to inquire about services.

Coordinated Entry
This service is currently suspended for in-person assessments. Customers with housing/homeless related inquiries should first call 211. As needed, callers will be screened and provided with information on local resources along with the Coordinated Entry Hotline for a phone assessment.

Homeless Resource Center
Boxed meals provided on every Monday and Friday from 4:30 to 5:30 p.m., on Thursday from 5:30 to 6:30 p.m. and on Saturday morning from 8 to 9 a.m.

NOVA (New Options for Violent Actions)
The NOVA Program services are available virtually and in-person for those who are not able to access services virtually. Please call 704-336-4344 for service inquiries.

Violence Prevention
Educational presentations, resources and outreach for teen dating violence and domestic violence are available virtually and in-person. Email Violence Prevention or call 980-314-8944 to request prevention education, training or outreach.

Shelter Plus Care – Subsidies
Landlords and customers should contact Kenya Dawson, Program Supervisor, at 980-215-3694.

Substance Use
Substance Use services for clients of Salvation Army Center of Hope, Roof Above, and Safe Alliance Domestic Violence Shelter are available in-person and virtually.

For general information about our programs and the services available, please contact Program Manager Dr. Yvonne Ward at 704-617-3401.

Community Resource for Empowerment and Wellness (CREW)
Services are available in-person and virtually. Anyone interested in receiving services should call Angel Green, 704-302-4413 or Mark Cooke, 704-975-4356.

Detention Center
The Detention Center at Jail Central resumed modified substance use services and will continues to provide services as directed by the Mecklenburg County Sheriff’s Office.

Supervised Visitation & Safe Exchange Center
Services continue at the Supervised Visitation and Safe Exchange Center, including the acceptance of referrals for new clients. Contact the center at 980-314-8680.

Veterans Services
Veteran services are provided by appointment. Services are available in-person and virtually for those who are unable to access services in-person. Please call 704-336-2102 to schedule an appointment.





County Assessor's Office (CAO)

The County Assessor’s Office is open to the public during normal business hours (8:00 am to 5:00 pm Monday through Friday). The OTC is located in Suite 3000 at the Valerie C. Woodard Center, 3205 Freedom Dr., Charlotte. Please use entrance E to access the lobby.





Criminal Justice Services

Criminal Justice Services’ office at at the Mecklenburg County Courthouse will open to the public on July 1, 2021. All case management services (Pretrial, Re-Entry, Recovery Court, and Forensic Evaluations Unit) will resume in-person. Clients should contact their Case Managers for reporting instructions. Court-ordered forensic evaluations will be conducted in-person by appointment only. The Recovery Court drug testing lab will also reopen at full capacity. The Business Management and Research & Planning Units will continue remote operations until August 1, 2021. For more information or questions, please call 980-314-1750.





Department of Community Resources

Child Support
The Child Support Office will be open from 8:00 a.m. to 5:00 p.m. Individuals wishing to access services without entering the office are able to do so through the options below:

Child Support court is operating with restrictions in the number of people allowed in the courtroom. With this capacity restriction, new processes have been implemented to utilize technology to hold the majority of child support matters virtually.

For more information, contact Mecklenburg County Child Support Services at 704-432-9300, option 7.

Community Resource Center
The Community Resource Center will be open from 8:00 a.m. to 5:00 p.m. Individuals wishing to access services without entering the center are able to do so at the following:





Department of Social Services (DSS)

As of July 1, 2021, the Department of Social Services will reopen its lobbies to customers wishing to apply for services in-person. Customers may continue to apply for services by telephone, mail, fax, or online. If you want to file an application for benefits by phone, call 704-336-3000. The fax number is 704-353-1325.

Please visit our All Access Point to apply for benefits, submit documents for existing cases and much more.

Customers can still use the drop boxes located at each facility to return paperwork or drop off paper applications. To file an appeal or report a change, customers can call 704-336-3000. If this is an emergency, be sure to mention that to the customer service agent.

Adult and Family & Children's Medicaid
Customers can apply online using our All Access website and upload documents for existing cases. Customers can also apply in person/mail a paper application/drop off documents at both DSS (Kuralt) or CRC (DSS) locations, or call our Economic Services Call Center at 704-336-3000.

Adult Protective Services (APS) Intake and Investigations Call 704-336-CARE (2273).

Adult Protective Services (APS) Guardianship
Call Just1Call at 704-432-1111.

Child Care Resources, Inc. (CCRI)
Please call CCRI at 704-376-6697 for more information and/or to schedule or confirm an appointment.

Community Social Work
Call Just1Call at 704-432-1111.

Child Protective Services (CPS) Adoptions and Post-Adoptions
Call 980-314-7700.

Child Protective Services (CPS) Family In-Home Call 980-314-7700.

Child Protective Services (CPS) Independent Living
Call 980-314-7700.

Child Protective Services (CPS) Intake
To report child abuse, neglect or human trafficking call the 24-hour HELP line at 980-31-HELPS (43577).

Child Protective Services (CPS) Interstate Compact
Call 980-314-7700.

Child Protective Services (CPS) Investigations
Call 980-314-7700.

Child Protective Services (CPS) Permanency Planning/Foster Care
Call 980-314-7700.

Emergency Assistance, General Assistance and Crisis Intervention
Services are administered through Crisis Assistance Ministry or by phone at 704-371-3001 for support beyond what DSS programs can provide.

Energy Assistance: Crisis Intervention Program (CIP) / LIEAP Energy Program
Customers can apply online using our All Access website and upload documents for existing cases. Customers can also apply in person/mail a paper application/drop off documents at both DSS (Kuralt) or CRC (DSS) locations, or call our Economic Services Call Center at 704-336-3000.

Food & Nutrition Services (FNS) – Applications & Redeterminations
Customers can apply online using our All Access website and upload documents for existing cases. Customers can also apply in person/mail a paper application/drop off documents at both DSS (Kuralt) or CRC (DSS) locations, or call our Economic Services Call Center at 704-336-3000. Customers may also print the application online and mail or drop off to the agency. Recertification paperwork is automatically mailed to the customer’s last known mailing address if a recertification is due. Completed recertification packets should be mailed to 301 Billingsley Rd. Charlotte, NC 28211. If recertification paperwork was not received and the case is due for recertification, customers can complete the process online. Customers can also call us at 704-336-3000 for recertification assistance.

Food & Nutrition Employment Training Program
Customers interested in participating in the FNS Employment and Training program should contact our customer support at 704-336-3000 or email Food and Nutrition Employee Referral staff.

Food Pantry
Services will resume with pre-packaged boxes at DSS buildings. Customers can call customer support at 704-336-3000 for assistance.

Mecklenburg Transportation Services (MTS)
For transportation scheduling, call 704-336-4547.

Senior Congregate Nutrition Program (SCNP)
All SCNP Congregate Nutrition Programs at county Park & Rec sites will reopen for congregate meals on July 1. Non-county owned congregate sites will reopen based on the guidelines for each facility. Some facilities will remain closed through the summer due to other summer programming. Participants will have the choice to select another site or receive home-delivered meals. The temporary COVID-19 Grab & Go sites will continue to operate through at least December 31st, 2021. For information on food delivery, please call Just1Call at 704-432-1111

Work First Employment Services
Employment Services Social Workers are available to assist able bodied adults receiving cash assistance with job readiness, skills training and employment search. Call 704-336-3000 for more information.

Work First Family Assistance
Customers wishing to apply for Work First Family Assistance should contact Customer Connect at 704-336-3000 to have an application mailed to them. Interviews will be conducted by phone. Completed applications can be mailed back or dropped off in the outside drop box at DSS at 301 Billingsley Rd Charlotte NC 28211.

Youth and Family Services
All child protection services have returned to normal operations.

Child Care Subsidy
Operating with all services being delivered. Please call Child Care Resources Inc. for more information and/or to schedule or confirm an appointment at 704-376-6697.





Land Use and Environmental Services Agency (LUESA)

The Suttle Avenue offices will be open for in-person services for Air Quality, GIS, Code Enforcement, Storm Water and Solid Waste beginning July 1, 2021. Additionally, for the convenience of customers, all services will be available and accessible virtually.

Code Enforcement
The Customer Service Center will be open for in-person services.

Solid Waste & Recycling
Mecklenburg County's Full-Service Drop off Centers are open regular hours which are 7 a.m. to 4 p.m. Monday to Saturday. Please note that the County's Full-Service Centers are closed on major holidays. Full-Service Centers will accept Credit Cards only - no cash. Full-Service Centers will accept most all types of waste and recyclables from any County resident.

Saturdays continue to be very busy at our centers, If possible, PLEASE plan your visit to the centers M-F to avoid the Saturday Crush. If you come on Saturday, please expect a wait.

Questions about Mecklenburg County Full Service Drop-Off Centers are answered on our Info Line at 980-314-3867 or on our website; Questions about City Solid Waste Services can be directed to 311 or 704-336-7600.

Storm Water Services
All services provided by Storm Water can be accessed, or assistance provided, by calling 311. Volunteers are able to participate in activities that fit within the current CDC and Mecklenburg County guidelines and where social distancing can be practiced. To learn more about volunteer activities please visit the Charlotte-Mecklenburg Storm Water Services website and click on the Volunteer tab.





Office of the Tax Collector (OTC)

The Office of the Tax Collector (OTC) is open to the public during normal business hours (8:00 am to 5:00 pm Monday through Friday). The OTC is located in Suite 3000 at the Valerie C. Woodard Center, 3205 Freedom Dr., Charlotte, NC. Please use entrance E to access the lobby.

The OTC drop box, located to the left of the service points, is available for tax payments. Please use entrance E to access the lobby and the dropbox. Only checks may be submitted through the drop box. Be sure to include the bill or parcel number on your check.

Taxpayers may also pay tax bills using electronic checks (eChecks) or credit and debit cards online or by calling 1-800-994-1026. Please note that Mecklenburg County will absorb credit card and debit card service fees for the duration of the COVID-19 emergency. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.

To speak to a collections representative, please email, dial 311 (704-336-7600 if dialing outside the county limits) or visit the OTC Website.

The OTC has resumed tax foreclosure sales at the Mecklenburg County Courthouse, 832 E. Fourth St., Charlotte. For information on upcoming sales, please visit Ruff, Bond, Cobb, Wade & Bethune, L.L.P. and the Kania Law Firm.

The issuance of Yard/Attic Sale Licenses have been reinstated. It is the sole responsibility of the license holder to comply with all COVID-19 Executive Orders.





Park and Recreation

Parks, greenway, and nature preserves are open for public use. Programs are currently being offered on a limited basis, as well as aquatic amenities at the Double Oaks Family Aquatic Center. Athletic fields are accepting reservations with restrictions.

Please visit the Park and Recreation website for more detailed information on COVID-19 related impacts.





Public Health

Child Development Services Agency (CDSA)
All CDSA services continue to be provided virtually. All CDSA services will resume in-person out in the community on August 2, 2021 in accordance with NC Infant Toddler Program guidance. Please visit the Child Development Services Agency page for additional information on how to make a referral for services.

Communicable Disease (CD)
Please call 704-336-2812 or visit the Communicable Disease webpage for detailed information.

Dental Clinic (Pediatric)
For information about dental services for children, please visit our Pediatric Dental Clinic webpage or call 980-314-6000.

Environmental Health-State Inspections
Please call 980-314-1620 or visit the Environmental Health page for detailed information.

Family Planning
Please visit the Family Planning Clinic webpage or call 704-336-6500 for information and appointment availability.

HIV/Sexually Transmitted Infection Services Clinic
Please call 704-336-6500 or visit the HIV/Sexually Transmitted Infection Services page for detailed information.

Immunizations
Immunizations are routinely provided Monday - Friday at the Northwest Health Department, 2845 Beatties Ford Road and Southeast Health Department, 249 Billingsley Road. Please call 704-336-6500 for an appointment. Visit our website for COVID-19 vaccine locations, or Flu vaccine information.

Breast and Cervical Cancer Care Program (BCCP)
Please call 704-336-6500 for more information.

Tuberculosis
Please call 704-336-6500 or visit the TB Control webpage for detailed information.

Vital Records
Effective July 1, 2021, the Vital Records office at 618 N. College Street will re-open for in-person services. Vital Records will continue to accept online applications. For more information, please call 704-336-2819.

Women, Infants & Children's Program (WIC)
As of July 1, WIC will continue to provide face to face services to customers as well as offer phone services if needed. Customers can call 704-336-6500 to schedule an appointment for WIC services. Customers can also visit the WIC page.

Maternal Child Health Case Management and Community Support
Effective July 1, 2021 the following service will resume face to face services, for contact information:

Community Alternatives Program for Disabled Adults (CAP-DA)
Effective July 19, 2021 CAP-DA services will resume all face to face visits in the community to eligible clients in need of support and guidance.


Phone: 980-314-9594 | Address: 618 N. College Street



Register of Deeds

Beginning July 1st, the Real Estate Recording area will be open to the public for in-person filing of all documents. All pre-Covid services will be available. For questions call 704-336-2443.

Marriage Licenses/Notary Oaths will be issued without an appointment.

Online services remain available:

Please note: Marriage license applications should be completed up to 30 days prior to visiting the office.

The Office of Vital Records located at 618 N. College Street will be open to walk-ins to obtain birth or death records, although we encourage customers to request vital records online.






Online Services

Residents may access online County services as well.


close alertMecklenburg County Public Health encourages all eligible residents ages 12 and older to get a free COVID-19 vaccination.