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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Food and Nutrition Services

The Food and Nutrition Services Program (FNS) provides assistance to households with limited income and resources. Limits are different, depending on the number and ages of persons in the home. The FNS benefit amount is based on the amount of income available to the household members who b​uy and cook their food together. Benefits cannot be used to purchase items such as detergents, paper products, tobacco products, or alcoholic beverages. Our Applying for Benefits page has information on how to apply for FNS in Mecklenburg County.  

Electronic Benefit Transfer (EBT)​ is the method North Carolina uses to issue Food & Nutrition Services benefits. The FNS benefits are placed in an EBT or E-Funds account each month. FNS recipient households use a plastic magnetic stripe card, much like a credit or debit card, to buy food at USDA authorized grocery stores. Once an FNS application is processed, the head of household is sent an EBT card.

Recipients who are handicapped or physically unable to shop for themselves can name someone they trust as an authorized representative. The representative will get an EBT card that has full access to the recipient's account and be able to shop for them. To name such a representative, contact our Customer Connection Call Center at 704-336-3000

The WIC Program (managed by Public Health) is a special supplemental nutrition program for Women, Infants, and Children (WIC). The program serves to safeguard the health of low-income women, infants, & children up to age 5 who are at nutritional risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care. 

Would you, or someone you know, like assistance in connecting and receiving additional information regarding the food and nutrition assistance programs Mecklenburg County offers? Mecklenburg County is actively working to reduce childhood food insecurity in our communities, and has a team of Food Navigators that can provide you and your family with the resources and information needed to help connect you with food and nutrition assistance programs. If you would like to connect with a Food Navigator, or obtain additional information and resources via email, please continue to this page

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000