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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

About Mecklenburg County Social Services

Mission

We strengthen families and communities through a safety-net of services, collaborations, and hope.


Vision

To define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.


Strategic Business Plan

Strategic Business Plan


Social Services Leadership Team


John Eller portraitJohn Eller,  Social Services Director 
John Eller, a native of NC, serves as the Director of Social Services and brings 21 years of experience in public administration and advocacy. Eller, who started his career as a DSS Social Worker, understands the stress and secondary trauma associated with the work. He worked for Mecklenburg County as DSS’s Services for Adults division director before leaving to build a distinguished career as a DSS Director and County Manager.  Eller is knowledgeable in the various social service programs and policies at the local, state, and national levels. He values strategic planning and continuous improvement efforts that support staff’s ability to achieve organizational outcomes to better serve the community and residents. Eller sees the connection that the social determinants of health, program integration, and collective impact models have with serving the “whole” person.  

Eller has served as President of the North Carolina Association of County Directors of Social Services and President of the North Carolina Guardianship Association.  He served two terms on the North Carolina Joint Study Commission on Aging. Eller was appointed by Governor McCrory to the North Carolina Human Resources Commission and was reappointed by Governor Cooper for a second term, which he is currently serving.  In 2006, he received the Presidential Volunteer Award from President George W. Bush for his work in Mecklenburg County.  Eller was also invited to be a member of the North Carolina Institute of Medicine which represents less than 200 persons across North Carolina in the fields of government, education, business and industry, health and legal professions, hospital and health insurance industries, private philanthropy, the voluntary sector, and public at large to ensure that all aspects of complex health issues are examined and the results of these deliberations are made available to public and private sector officials with decision-making authority.  As a DSS Director, Eller served on the NCFAST Executive Advisory Committee.  He was associated with the National Association of County Human Services Administrators (NACHSA), where he served on the Board of Directors, was a member of the American Public Human Services Association (APHSA) and was a member of the National Association of Social Workers. Eller is a long-time Rotarian and has served on various community boards including the: Community Child Protection & Fatality Prevention Team as chairman, Regional Workforce Development Board, Economic Development Commission, Community College Foundation Board, Smart Start/Partnership for Children Board, Center for Violence Prevention Board, Family Promise Board, and the Board of Directors of the regional Federally Qualified Health Clinic known as Gaston Family Services (now Kintegra Health).  

Eller is a proud graduate of Leadership Charlotte, and is an alumnus of Queens University - McColl School of Business where he obtained his Master’s in Business Administration. He is also an alumnus of Appalachian State University where he obtained his Bachelor’s Degree in Social Work.  Eller is also a graduate of the Senior Executive Institute at the University of Virginia-Weldon Cooper Center for Public Service, is a Credentialed Manager with the International City & County Management Association (ICMA), and has served as an adjunct instructor for graduate students in public administration (MPA) programs at UNC-Greensboro and Appalachian State University. 

 

 Jacqueline McKnightDr. Jacqueline McKnight, Social Services Deputy Director
Dr. McKnight brings over 30 years of experience in overseeing administrative operations and developing programs that positively impact the lives of participants.  Prior to accepting this role, Dr. McKnight served as the Executive Deputy Commissioner with the New York City Administration for Children’s Services. Dr. McKnight has provided oversight to over 4,000 staff members and a diverse network of contracted providers. She has also been responsible for the oversight, integration, and coordination of child welfare programs, both public and private, toward better outcomes for children and families. She has a wealth of experience including work focused on prevention, interagency collaborations, substance abuse and interpersonal violence among African American women.

Dr. McKnight achieved her Bachelors in Social Work from York College CUNY, her Masters in Social Work from Columbia University School of Social Work, and her Doctorate of Philosophy from Fordham University Graduate School of Social Services. She is the recipient of the Children FIRST Doctoral Fellowship, 2004 and 2005, and the NASW Top Leader Award in 2016.


Charles Bradley portrait Charles Bradley, Youth & Family Services Director
Charles Bradley is the Youth and Family Services (YFS) Director responsible for leadership and oversight of over 400 staff who work collaboratively with key community stakeholders to strength families and communities to keep children safe.  Bradley has been a YFS employee since March, 2004 and held the position of Sr. Social Services Manager prior to being named as the YFS Division Director. Prior to joining Mecklenburg County Department of Social Services Youth and Family Services Division, Bradley was employed at the Connecticut Department of Children and Families in the positions of Program Supervisor, Social Work Supervisor and Social Worker.

Bradley earned a Master of Social Work degree from Fordham University (New York, NY) and a Bachelor of Arts degree in Sociology from Trinity College (Hartford, CT). He brings a wealth of knowledge, commitment and enthusiasm for the difficult and important work of YFS.


David Locklear portraitDavid Locklear, Economic Services Division Director
David Locklear has 30 years of service working in Social Services. Locklear began his career in 1990 where he worked for the Robeson County Department of Social Services for 13 years in several roles.  He began as a case manager in what was formerly known as Aid to Families with Dependent Children (AFDC), now Temporary Assistance for Needy Families (TANF).  He also worked as a fraud investigator for several years before becoming the Food Stamp Supervisor for the county. 

Locklear transitioned to the NC Department of Health and Human Services in 2004 where he worked in several capacities.  He started out as a Food and Nutrition Services Policy Consultant, and was promoted several times in to positions such as Program Manager, Assistant Chief of Economic and Family Services, Chief of Economic and Family Services and ended his career with DHHS as the Deputy Director of Economic and Family Services within the Division of Social Services.  Locklear was responsible for the oversight of the Food and Nutrition Services Program, TANF, Refugee Services, Energy Programs, Nutrition Education and Outreach and Program Integrity.  

Locklear was a very active member of the American Public Human Services Association (APHSA) and served on the SNAP Executive Advisory Committee and also served as President of the American Association of SNAP Directors Affiliate.  He received the AASD Distinguished Service Award (SNAP Director of the Year) for his innovative leadership for voice of change in human services field in November 2015 during the annual national conference in Seattle, Washington. 

Locklear was appointed by DHHS Secretary Dr. Mandy Cohen to serve as her designee to the NC Commission of Indian Affairs.  He was also appointed by Governor Roy Cooper to serve on the NC Interagency Council for Coordinating Homeless Programs. 

Locklear is proud of his American Indian heritage and is a member of the Lumbee Tribe of NC located in Robeson County. David has two adult children, Zachary and Kaitlyn.  In his spare time, he loves to cook, shop, sing and home decorating. 


Hollye McCallum
Hollye McCallum, Operations, Strategy, & Innovation Director

Hollye McCallum, serves as the Director of Operations, Strategy, and Innovation (OSI) at Mecklenburg County’s Department of Social Services.  This division is responsible for providing coordinated organizational support and service delivery across all department programs.  With a focus on internal support, she is responsible for oversight of department-wide initiatives and planning to include performance management, budget development, continuity of operations, compliance and continuous quality improvement, as well as training and professional development.   

McCallum has served in the human services field for more than thirteen years. She began her career in Richmond, VA providing case management services to children and families.  In 2009, she joined Mecklenburg County DSS as a Management Analyst responsible for researching and analyzing emerging trends in the human services field and also served as Business Manager for the department.  

McCallum earned her Bachelor’s Degree in Human Services from Elon University, NC, her Master’s in Criminal Justice from Virginia Commonwealth University, and is a graduate of both the UNC-Charlotte MPA Public Management certificate program and Charlotte’s Leadership Under 40 program and has served her community well as an Impact Volunteer for United Way and an Advisory Board member for Nurse Family Partnership.  In 2017 McCallum was nominated and selected to participate in the American Public Human Services Association Emerging Leaders program.

McCallum is married and has three boys. In her spare time, you can catch her curled up with a good book!

 


Aalece Pugh-Lilly, PhD,  Clinical & Contractual Services Director

portrait Aelece Pugh-LillyAalece Pugh-Lilly, PhD, serves as the Director of Clinical & Contractual Services (CCS). She has oversight of behavioral health clinical consultation, nurse case management, and contract operations. CCS is responsible for providing guidance, knowledge, and expertise to each human servicing DSS division (Youth and Family Services, Adult Services, and Economic Services) specific to medical and behavioral healthcare issues related to (and in the context of) children, families, and adults served by each division. Further, CCS manages contracts for other Mecklenburg County departments.


As a licensed psychologist, Dr. Pugh-Lilly has served in diverse roles, including as an assistant professor, researcher, juvenile forensic evaluator, and administrator of managed care and integrated care operations and programs.  Prior to working at DSS, Dr. Pugh-Lilly served as a member of the Independent Psychological Assessment (IPA) team, performing service-independent, comprehensive trauma assessments for youth ages five and older entering DSS/YFS custody. Prior to that, she was employed at Community Care Partners of Greater Mecklenburg (CCPGM) where she co-developed a behavioral health transitional care program for frequent users of emergency department services. Special interests include trauma-informed care, integrated care, intensive care coordination, and best/promising practices for underserved children and families. 

Dr. Pugh-Lilly received her Bachelor of Arts in Psychology, Master of Arts in Psychology, and Doctor of Philosophy in Psychology from the University of Missouri-Columbia.  Dr. Pugh-Lilly is rostered in Parent-Child Interaction Therapy (PCIT) through the NC Child Treatment Program. Also, she is a trained facilitator of Child-Adult Relationship Enhancement (CARE™). Dr. Pugh-Lilly has been an active member of the Charlotte community for more than 16 years and is married with three children. 


Gregory Tanner Professional Image
Gregory Tanner, Adult Services Director

Gregory Tanner serves as the Division Director of Adult Services.  He is responsible for the oversight of all Adult Programming including Guardianship, Adult Protective Services, Senior Citizen Nutrition Services, Non-Emergency Medical Transportation and Just 1 Call. 

Tanner, a native of NC, brings over 20 years of experience in public administration, advocacy and gerontology. Most recently, he served as the AARP Georgia State Director.  As State Director, Tanner provided strategic guidance and lead management, to his team and more than 300 volunteers, to implement new initiatives and community outreach programs for Georgia's 1 million AARP members. In this role, he led efforts to address national, state and local campaigns to help improve the quality of life and care for older adults through advocating for The Older American's Act, Social Security solvency, Care Act, Uniform Adult Guardianship and Protective Proceedings Jurisdiction Act, fraud and abuse prevention and increased public awareness of food insecurities for people 50 and older.  Mr. Tanner was instrumental in leading the completion of AARP's Age Friendly communities in Atlanta and Macon-Bibb, Georgia.

Prior to relocating to Georgia, as the State Director, Tanner served as the Associate State Director for AARP North Carolina.  In this position he helped increase AARP's brand with diverse organizations; led and expanded public awareness of fraud and scams targeting North Carolina seniors; worked with hunger initiatives and expanded AARP caregiving program for families in need of assistance for their loved ones with dementia or Alzheimer's Disease. While with AARP, he co-authored the Governor's report on Emergency Relocation of Abused Adults and was awarded North Carolina's Consumer Fraud Task Force Private Sector Award for his work on behalf of protecting older adults.

Prior to joining AARP, Tanner served as the Regional Long Term Care Ombudsman with Lumber River Area Agency on Aging and the six counties within its region. His primary role was to serve as a resident advocate—ensuring that each resident received the highest level of care.  Tanner also addressed policy issues that impacted the quality of life of residents while working with family councils and the community.

Tanner has served on several boards including AT&T Advisory Board, North Carolina Consumer Fraud Task Force, YMCA of Kennesaw, Georgia and was a gubernatorial appointee to the Georgia Aging Advisory Committee. He is a graduate of North Carolina Central University and is married with four children.   



Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alertMecklenburg County Public Health encourages all eligible residents ages 12 and older to get a free COVID-19 vaccination.