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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

About Mecklenburg County Social Services

Mission

We strengthen families and communities through a safety-net of services, collaborations, and hope.


Vision

To define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.


Strategic Business Plan

Strategic Business Plan


Social Services Leadership Team


Peggy Eagan portraitPeggy Eagan, Director
Peggy Eagan is the Director of the Mecklenburg County, NC Department of Social Services, an agency comprised of 1300 employees managing a budget of $188 million. The agency is responsible for the management of major services such as Child Welfare, Services for Adults, Medicaid, Food and Nutrition Services, and Work First. They are also responsible for other social service programs which are developed and managed locally.

She was previously the Executive Director of the Children and Family Service Center, a 100,000 square foot facility built to house 10 non-profits serving children and families in the Charlotte, North Carolina area.  In this capacity, she managed the collaboration between the non-profits in the areas of space sharing, technology, shared back office services and programming.

Eagan has managed local and statewide non-profits and held several leadership roles in national initiatives.  She holds a Master’s Degree in Social Work from Indiana University, was named Woman of the Year by the Indianapolis Star in 1996, was a registered lobbyist and has served on the Board of Directors of Prevent Child Abuse America as well as on many local boards.


Men Tchass Ari portrait Men Tchaas Ari, Deputy Director of Adult and Economic Services
Men Tchaas Ari serves as the Deputy Director of the Adult and Economic Services at Mecklenburg County’s Department of Social Services.  He is responsible for the oversight of all Adult and Public Assistance Programs including (Senior Care Assistance, Senior Citizen Nutrition Services, Medical Transportation Services, Food and Nutritional Services, Medicaid and Work First Family Assistance). 

Prior to working at DSS, Ari was the Chief Program Officer at Crisis Assistance Ministry, where he was responsible for overseeing all client services.  He previously began his career with Mecklenburg County DSS as a Bilingual Food Stamp Case manager and has over 21 years of human services experience.

Ari is an alumnus of Morehouse College, and is currently pursuing his Masters in Public Administration from Syracuse University’s Maxwell School of Citizenship and Public Affairs.  He holds a certificate in Municipal and County Government Administration from the University of North Carolina at Chapel Hill and serves on the Board of Directors for Leadership Charlotte and Communities in Schools.  Ari is an active member of Toastmasters International.

 

 

 Jacqueline McKnightDr. Jacqueline McKnight, Deputy Director of Child and Community Services
Dr. McKnight brings over 30 years of experience in overseeing administrative operations and developing programs that positively impact the lives of participants.  Prior to accepting this role, Dr. McKnight served as the Executive Deputy Commissioner with the New York City Administration for Children’s Services. Dr. McKnight has provided oversight to over 4,000 staff members and a diverse network of contracted providers. She has also been responsible for the oversight, integration, and coordination of child welfare programs, both public and private, toward better outcomes for children and families. She has a wealth of experience including work focused on prevention, interagency collaborations, substance abuse and interpersonal violence among African American women.

Dr. McKnight achieved her Bachelors in Social Work from York College CUNY, her Masters in Social Work from Columbia University School of Social Work, and her Doctorate of Philosophy from Fordham University Graduate School of Social Services. She is the recipient of the Children FIRST Doctoral Fellowship, 2004 and 2005, and the NASW Top Leader Award in 2016.


Charles Bradley portrait Charles Bradley, Youth & Family Services Division Director
Charles Bradley is the Youth and Family Services (YFS) Division Director responsible for leadership and oversight of over 400 staff who work collaboratively with key community stakeholders to strength families and communities to keep children safe.  Bradley has been a YFS employee since March, 2004 and held the position of Sr. Social Services Manager prior to being named as the YFS Division Director. Prior to joining Mecklenburg County Department of Social Services Youth and Family Services Division, Bradley was employed at the Connecticut Department of Children and Families in the positions of Program Supervisor, Social Work Supervisor and Social Worker.

Bradley earned a Master of Social Work degree from Fordham University (New York, NY) and a Bachelor of Arts degree in Sociology from Trinity College (Hartford, CT). He brings a wealth of knowledge, commitment and enthusiasm for the difficult and important work of YFS.


David Dombrosky Professional HeadshotDavid Dombrosky, Economic Services Division Director
David Dombrosky serves as the Division Director of the Economic Services Division.  He is responsible for the oversight of all Public Assistance Programs including (Food and Nutritional Services, Medicaid, and Work First Family Assistance).  Prior to working at DSS, Dombroksy served as Director of the Delaware County Department of Job & Family Services (a triple-combined human services agency including public assistance, workforce development, and children services) and has worked in human services in various positions spanning 28 years.  He spent 23 years working in the Cuyahoga County (Cleveland, Ohio) human services system in a variety of positions.

Immediately prior to his arrival in Delaware County Dombrosky worked in Clark County (Springfield, Ohio) for two years as the Job & Family Services Director overseeing public assistance, children services, workforce development, and child support areas.  

Dombrosky is a graduate of Bowling Green State University with a Bachelor of Science degree in Criminal Justice and the State University of New York at Albany with a Master of Arts degree, also in Criminal Justice.  


Gregory Tanner Professional Image
Gregory Tanner, Adult Services Division Director

Gregory Tanner serves as the Division Director of the Adult Services Division.  He is responsible for the oversight of all Adult Programming including Guardianship, Adult Protective Services, Senior Citizen Nutrition Services, Non-Emergency Medical Transportation and Just 1 Call. 

Tanner, a native of NC, brings over 20 years of experience in public administration, advocacy and gerontology. Most recently, he served as the AARP Georgia State Director.  As State Director, Tanner provided strategic guidance and lead management, to his team and more than 300 volunteers, to implement new initiatives and community outreach programs for Georgia's 1 million AARP members. In this role, he led efforts to address national, state and local campaigns to help improve the quality of life and care for older adults through advocating for The Older American's Act, Social Security solvency, Care Act, Uniform Adult Guardianship and Protective Proceedings Jurisdiction Act, fraud and abuse prevention and increased public awareness of food insecurities for people 50 and older.  Mr. Tanner was instrumental in leading the completion of AARP's Age Friendly communities in Atlanta and Macon-Bibb, Georgia.

Prior to relocating to Georgia, as the State Director, Tanner served as the Associate State Director for AARP North Carolina.  In this position he helped increase AARP's brand with diverse organizations; led and expanded public awareness of fraud and scams targeting North Carolina seniors; worked with hunger initiatives and expanded AARP caregiving program for families in need of assistance for their loved ones with dementia or Alzheimer's Disease. While with AARP, he co-authored the Governor's report on Emergency Relocation of Abused Adults and was awarded North Carolina's Consumer Fraud Task Force Private Sector Award for his work on behalf of protecting older adults.

Prior to joining AARP, Tanner served as the Regional Long Term Care Ombudsman with Lumber River Area Agency on Aging and the six counties within its region. His primary role was to serve as a resident advocate—ensuring that each resident received the highest level of care.  Tanner also addressed policy issues that impacted the quality of life of residents while working with family councils and the community.

Tanner has served on several boards including AT&T Advisory Board, North Carolina Consumer Fraud Task Force, YMCA of Kennesaw, Georgia and was a gubernatorial appointee to the Georgia Aging Advisory Committee. He is a graduate of North Carolina Central University and is married with four children.   


Aalece Pugh-Lilly Image

Aalece Pugh-Lilly, PhD,  Clinical & Contractual Services Division Director

Aalece Pugh-Lilly, PhD, serves as the Director of Clinical & Contractual Services (CCS). She has oversight of behavioral health clinical consultation, nurse case management, and contract operations. CCS is responsible for providing guidance, knowledge, and expertise to each human servicing DSS division (Youth and Family Services, Adult Services, and Economic Services) specific to medical and behavioral healthcare issues related to (and in the context of) children, families, and adults served by each division. Further, CCS manages contracts for other Mecklenburg County departments.

As a licensed psychologist, Dr. Pugh-Lilly has served in diverse roles, including as an assistant professor, researcher, juvenile forensic evaluator, and administrator of managed care and integrated care operations and programs.  Prior to working at DSS, Dr. Pugh-Lilly served as a member of the Independent Psychological Assessment (IPA) team, performing service-independent, comprehensive trauma assessments for youth ages five and older entering DSS/YFS custody. Prior to that, she was employed at Community Care Partners of Greater Mecklenburg (CCPGM) where she co-developed a behavioral health transitional care program for frequent users of emergency department services. Special interests include trauma-informed care, integrated care, intensive care coordination, and best/promising practices for underserved children and families. 

Dr. Pugh-Lilly received her Bachelor of Arts in Psychology, Master of Arts in Psychology, and Doctor of Philosophy in Psychology from the University of Missouri-Columbia.  Dr. Pugh-Lilly is rostered in Parent-Child Interaction Therapy (PCIT) through the NC Child Treatment Program. Also, she is a trained facilitator of Child-Adult Relationship Enhancement (CARE™). Dr. Pugh-Lilly has been an active member of the Charlotte community for more than 16 years and is married with three children. 

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives