The Department of Social Services is temporarily closed to the public. However, we are still providing all of our services by telephone, mail, and online. If you want to file an application for benefits, call 704-336-3000 to apply by phone.
The date you call us will be used as your date of application even if we have to mail the application to you. You can also apply for some programs online at https://epass.nc.gov/CitizenPortal/application.do.
If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area.
If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you for missing that. If you want to file an appeal, you can do that by calling 704-336-3000.
If you would like to report a change, call us 704-336-3000. If you have an emergency, be sure to mention that when you call.
County services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400