Staff are available virtually with limited on-site staff support. However, we are still providing all of our services by telephone, mail, fax, or online. If you want to file an application for benefits by phone, call 704-336-3000. The fax number is 704-353-1325. The department will follow policy for the date of application even if we have to mail the application to you.
You may also submit documentation and apply for some programs online. If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area.
If you want to file an appeal or report a change, you can do that by calling 704-336-3000. If you have an emergency, be sure to mention that when you call.
Adult and Family & Children's Medicaid Customers can apply online . After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.Adult Protective Services (APS) Intake and Investigations Call 704-336-CARE (2273).Adult Protective Services (APS) Guardianship Call Just1Call at 704-432-1111.Child Care Resources, Inc. (CCRI) Operating remotely with all services being delivered. Please call CCRI at 704-376-6697 for more information and/or to schedule or confirm an appointment.Community Social Work Call Just1Call at 704-432-1111.Child Protective Services (CPS) Adoptions and Post-Adoptions Call 980-314-7700.Child Protective Services (CPS) Family In-Home Call 980-314-7700.Child Protective Services (CPS) Independent Living Call 980-314-7700.Child Protective Services (CPS) Intake To report child abuse, neglect or human trafficking call the 24-hour HELP line at 980-31-HELPS (43577).Child Protective Services (CPS) Interstate Compact Call 980-314-7700.Child Protective Services (CPS) Investigations Call 980-314-7700.Child Protective Services (CPS) Permanency Planning/Foster Care Call 980-314-7700.Emergency Assistance, General Assistance and Crisis Intervention All facilities are closed until further notice. After the COVID-19 threat has passed, struggling families will still need support. Should you like to help, financial contributions can be submitted online anytime.Food & Nutrition Services (FNS) – Intake & Redeterminations We encourage customers to apply online or through the mail for all applications and recertifications. To receive a mail-in application and assistance in applying for benefits, call 704-336-3000. Recertification paperwork is automatically mailed to the customer's last known mailing address. Completed recertification packets should be mailed to 301 Billingsley Rd Charlotte NC 28211. If recertification paperwork was not received and the case is due for recertification, customers can complete the process online. Customers can also call Customer Connect at 704-336-3000 for recertification assistance.Food & Nutrition Employment Training Program Customers interested in participating in the FNS Employment and Training program should contact Customer Connect at 704-336-3000 or email FNSEmploymentreferral@mecklenburgcountync.gov Food Pantry Service is currently suspended at the DSS buildings. Customers can call Customer Connect at 704-336-3000 for assistance.Low Income Energy Assistance Program (LIEAP) Customers can apply Online or complete a mail-in application. To receive a mail-in application, call 704-336-3000.Mecklenburg Transportation Services (MTS) For transportation scheduling, call 704-336-4547.Senior Citizen Nutrition Program (SCNP)
Employment Services Social Workers are available to assist able bodied adults recieving cash assistance with job readiness, skills training and employment search. Call 704-336-3000.Work First Family Assistance Customers wishing to apply for Work First Family Assistance should contact Customer Connect at 704-336-3000 to have an application mailed to them. Interviews will be conducted by phone once the completed application has been mailed back or left in the outside drop box at DSS at 301 Billingsley Rd Charlotte NC 28211.
Youth and Family Services Supervised in-person visitation for parents and their children who are currently in foster care reopened on June 15, 2020.
County services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400