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Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

Watch for Signs of Abuse, Neglect or Exploitation - 

- of Seniors or Adults with Disabilities


To report instances of abuse, neglect or exploitation of an older or disabled adult,
please call our 24-Hour HOTLINE: 704-336-CARE (2273).

All calls are confidential.

Signs of Possible Abuse

  • Unusual and unexplained bruises
  • Welts, fractures or burns in various stages of healing or in the shape of an object (rope, belt, restraints, electric burner)
  • Bed sores, weight loss or dry skin and lips
  • Clothing inappropriate for the whether condition
  • Inadequate shelter or medical care
  • Any deliberate confinement of an adult in a dangerous environment

Signs of Possible Self-Neglect

  • Forgetfulness in lighting or turning off stove or gas
  • Pointless wandering at night
  • Inability to cook, eat, bathe, toilet, dress or care for one's self
  • Unexplainable thinness or dehydration
  • Causing small fires
  • Living in an unsafe environment
  • Administering medication incorrectly
  • Inability to communicate

Signs of Possible Caretaker Neglect

  • Failure to provide adequate food, shelter, clothing, and attention to personal and incidental needs
  • Failure to manage resources to meet needs
  • Failure to provide a safe living situation that is not hazardous to the health and safety
  • Failure to provide adequate supervision
  • Failure by caretaker to provide and/or arrange for medical needs


Signs of Possible Exploitation

  • Unexplained withdrawals of money
  • Using deceit, treachery, or coercion to obtain money
  • Unusual interest by anyone in the older or disabled adult's finances
  • Difference between assets and lifestyles
  • Unusually large payments for services rendered
  • Failure to pay for basic needs (lights, phone)
  • Inappropriate sexual activities


Call 704-336-CARE (2273) to report suspected abuse, neglect or exploitation.


Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alert Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.