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Address

Mailing Address:

Mecklenburg County Code Enforcement
2145 Suttle Avenue
Charlotte, NC 28208

Office Location:


2145 Suttle Avenue
Charlotte,
NC 28208

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Service
980-314-CODE(2633)

County Computer System Outage: Code Enforcement Updates​

As the situation with Mecklenburg County's computer system outage continues to develop, we want to keep our customers as informed as possible of the steps Code Enforcement staff is taking to help our customers. 

We are open for business at our 2145 Suttle Avenue headquarters. 

If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector or the manager listed on the bottom of your permit.

Here's the latest on our efforts:

Tuesday, Jan. 2, 2018

If you attempted to use WebPermit/Outrider over the weekend or early Tuesday morning, including the contractor's dashboard, Homeowner Internet Permitting (HIP), and Trade Internet Permitting (TIP), you may have experienced some difficulty.

That issue has been resolved. Please try to complete your task again.

Please attempt to schedule inspections, upload plans, and apply for permits as you would have before the countywide computer system outage occurred. If you experience difficulties, please call the customer service center at 980-314-CODE. 

Thank you for your patience, and for being our valued customer.

Friday, Dec. 22, 2017

Please attempt to schedule inspections, upload plans, and apply for permits as you would have before the outage occurred. If you experience difficulties, please call the customer service center at 980-314-CODE. 

County offices are closed Dec. 25-26 and Jan. 2. We will send out our next customer update after the new year, or as soon as we have more information to share.

Thank you for your continued patience. We are proud to partner with you to build a safe and thriving Mecklenburg County.

Thursday, Dec. 21, 2017

This is the update we've been waiting to bring you -- and the one you've been waiting to hear. Our IT department is telling us customers can now log into the following programs:

Please note: Not all of our supporting systems are fully functional yet. Please log in and try to work normally. If you encounter error messages or other difficulty, please call our Customer Service Center at 980-314-CODE.


We thank you again for your continued patience. We are proud to partner with you to build a safe and thriving community. 


Tuesday, Dec. 19, 2017

  • Most of our systems are, unfortunately, still not available to our customers. Staff worked through the weekend to bring customer records up to date with transactions completed on paper during the outage. What this means is that when customers are able to log into the system again -- which we anticipate will be soon -- most customer information will be up to date.
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Monday, Dec. 18, 2017

  • While most of our systems are, unfortunately, still not available to our customers, staff worked through the weekend to key in inspections results, permit information, and other data from paper processes completed during the outage. What that means for you as a customer: project information will be as up-to-date as possible when you are able to use the systems again -- which we anticipate will be soon!
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Friday, Dec. 15, 2017

  • While most of our systems are, unfortunately, still not available to our customers, staff has been working already and will work through the weekend to key in inspections results, permit information, and other data from paper processes completed during the outage. The goal is to have customer information be as up-to-date as possible when customers are able to use the systems again.
  • Staff is performing some electronic plan reviews for projects that were already in the system before the outage began. We have also begun to issue a limited number of permits electronically, and are transitioning some of the temporary permits we have issued since the outage began into regular permits. We are also beginning the process of eliminating Contingent Temporary Certificates of Occupancy (Contingent TCO's), a special document we issued during the outage, and will begin issuing our regular TCO's and CO's through our normal inspections process. Customers cannot log into their accounts to download these documents yet...if you need a copy of a permit or CO, please contact us at 980-314-CODE and we can make arrangements for you to pick one up. 
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing and will be testing through the weekend. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Thursday, Dec. 14, 2017

  • While most of our systems are, unfortunately, still not available to our customers, staff has been able to begin performing some electronic plan reviews for projects that were already in the system before the outage began. We have also begun to issue a limited number of permits electronically, and are transitioning some of the temporary permits we have issued since the outage began into regular permits. We are also beginning the process of eliminating Contingent Temporary Certificates of Occupancy (Contingent TCO's), a special document we issued during the outage, and will begin issuing our regular TCO's and CO's through our normal inspections process. Customers cannot log into their accounts to download these documents yet...if you need a copy of a permit or CO, please contact us at 980-314-CODE and we can make arrangements for you to pick one up. 
  • If you happen to visit some of your bookmarks during this time, it may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Wednesday, Dec. 13, 2017

Mecklenburg County IT has begun testing our servers...an exciting next step in bringing our systems back online. If you happen to visit some of your bookmarks during this time, if may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Tuesday, Dec. 12, 2017


  • We spend a lot of time studying numbers at Code Enforcement, and we wanted to share a few numbers with our customers about our outage response efforts:

    • 1,200+: number of inspections our staff completed today, still using our temporary manual process. That's nearly 90% of our average daily workload.

    • 185+: number of temporary permits staff have issued since beginning our limited paper permitting process Monday morning.

  • Mecklenburg County IT has begun testing our servers...an exciting next step in bringing our systems back online. If you happen to visit some of your bookmarks during this time, if may appear as if the system is back online. This is not the case. Our IT staff is testing. PLEASE DO NOT ATTEMPT TO LOG IN TO POSSE WINCHESTER, EPM OR OUR OTHER APPLICATIONS. There is a risk you will lose work. Please continue to use the temporary processes outlined below until you hear from us that it is safe to log into our applications and begin working again.


Temporary Permitting Process

We are continuing with a limited paper permitting process, and have resumed limited plan review using paper plans. 

  • Our primary focus is emergency/urgent projects. 

  • Permitting and plan review under this temporary process will require an in-person visit to our office and customers will need to bring multiple copies of paper plans and other paperwork. 

  • We strongly urge you to call our office and talk with our plan review staff about what documents you will need to bring with you. This will help to minimize any delays when you arrive at the office. 
    - Commercial customers should call 980-314-CODE and follow the prompts to speak with someone in the Commercial Technical Assistance Center (CTAC). 
    - Residential customers should call 980-314-CODE and follow the prompts to speak with someone from the Residential Technical Assistance Center (RTAC).

  • We cannot accept plans from FedEx or other carriers. Please call our office to discuss options.


Temporary Inspections Process

Inspections are being performed, but scheduled and managed manually.

  • Residential inspectors will be in the office and available via phone from 7:30-9 a.m. each weekday. After that, they will be performing inspections in the field and may not be able to take your call or return your message immediately. Calls placed after 9 a.m. will be returned no later than 9 a.m. the next business day. 

  • Commercial inspectors will check messages and return calls throughout the workday.

  • Please call your inspections in as early as possible to facilitate faster scheduling.

  • If you are seeking a temporary TCO, please do not call if you are more than two business days from your deadline. Discuss the proper timing with your inspector.



Monday, Dec. 11, 2017

  • This morning we began a limited paper permitting process, and resumed limited plan review.

    • Our primary focus will be on emergency/urgent projects. 

    • Permitting and plan review under this temporary process will require an in-person visit to our office and customers will need to bring multiple copies of paper plans and other paperwork. 

    • We strongly urge you to call our office and talk with our plan review staff about what documents you will need to bring with you. This will help to minimize any delays when you arrive at the office. 

      • Commercial customers should call 980-314-CODE and follow the prompts to speak with someone in the Commercial Technical Assistance Center (CTAC). 

      • Residential customers should call 980-314-CODE and follow the prompts to speak with someone from the Residential Technical Assistance Center (RTAC).

  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.

  • Inspections are being performed, but scheduled and managed manually. 

    • Residential inspectors will be in the office and available via phone from 7:30-9 a.m. each weekday. After that, they will be performing inspections in the field and may not be able to take your call or return your message immediately. Calls placed after 9 a.m. will be returned no later than 9 a.m. the next business day. 

    • Commercial inspectors will check messages and return calls throughout the workday.


Who to Call for Help

  • For temporary permits or plan review (for urgent projects): 980-314-CODE, and follow the voice prompts to speak to someone in the Residential Technical Assistance Center or Commercial Technical Assistance Center.

  • Permitting and plan review questions for projects already under way: Please contact your plans facilitator via phone or e-mail.

  • Inspections: Please contact your inspector directly to schedule an inspection.

  • Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.

  • General Inquiries: Please contact our Customer Service Center at 980-314-CODE.


Friday, Dec. 8, 2017

  • We anticipate that early next week, we will be able to begin a limited paper permitting process, and resume limited plan review. This will be dependent on how much technology restoration occurs. Our primary focus will be on emergency/urgent projects. More information to follow.
  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
  • Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
  • Inspections are being performed, but scheduled and managed manually. We are pleased to report that on Thursday, our inspectors completed inspections at more than 75% of our normal capacity, even using these manual methods. We anticipate that percentage will be even higher at the close of business Friday.
Who to Call for Help
  • Permitting and plan review questions for projects already under way: please contact your plans facilitator via phone or e-mail.
  • Inspections: Please contact your inspector directly to schedule an inspection.
  • Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.
  • General Inquiries: please contact our Customer Service Center at 980-314-CODE.


Thursday, Dec. 7, 2017

  • Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.

  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.

  • Inspections are being performed, but scheduled and managed manually. Since our computer-based inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector's number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.

  • When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.

  • We are exploring options for significantly scaled-back manual plan review and permitting processes.  We will update you when a modified process is available.

  • The December Electrical Consistency meeting has been canceled.

  • Our office has not closed and will remain open during regular business hours. Commercial and residential technical assistance is still available. 

  • If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase,  please contact your inspector, or the manager listed on the bottom of your permit.

_______________

Wednesday, Dec. 6, 2017

  • Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.

  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Outrider or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.

  • Inspections are being performed, but scheduled and managed manually. Since our inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector's number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.

  • When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.

  • We are exploring options for significantly scaled-back manual plan review and permitting processes.  We will update you when a modified process is available.

  • If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or having deadlines such as closing on a home purchase,  please contact the Customer Service Center at 980-314-CODE, or your inspector or coordinator, if you have their contact information. 

  • Our office will remain open during regular business hours and our staff will be putting in extra time to help our customers as more of our systems are restored. Commercial and residential technical assistance is still available.



Address

Mailing Address:

Mecklenburg County Code Enforcement
2145 Suttle Avenue
Charlotte, NC 28208

Office Location:


2145 Suttle Avenue
Charlotte,
NC 28208

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Service
980-314-CODE(2633)