Welcome to Mecklenburg County Code Enforcement Customer Service Center!
Building in North Carolina is a complex process. Code Enforcement’s role is to save lives and prevent injury by ensuring all construction complies with state building code and applicable local and state regulations.
Our Customer Service Center is designed to assist our customers through the permitting, plan review and inspection process. From homeowners with DIY projects to firms that may be new to working in North Carolina or Mecklenburg County, our friendly staff is here to help you move your project forward.
The Customer Service Center staff listens to your story and helps find answers to your questions, connecting
you with technical assistance from one of our code officials or helping you connect with a different agency that has bearing on your project. Not sure what to do about a hold on your project? Having trouble with our online services? Have a question about your inspection? Confused about whether you need a permit for your project? We’re here to help.
How We Help
Customers who would like assistance can contact us three ways:
Code Enforcement's Customer Service Center staff include
(clockwise from top): Customer Experience Specialist Ivan
Benjamin, Customer Experience Manager Carlyle Sadler,
Senior Customer Experience Manager Davida Kinsey, Customer
Experience Specialist Maribel Colon, Senior Customer Experience
Specialist Cheryl Baines, Customer Experience Specialist Ricardo
Perez, and Customer Experience Specialist Latoya Ford.