Welcome to Mecklenburg County Code Enforcement Customer Service Center!
Building in North Carolina is a complex process. Code Enforcement’s role is to save lives and prevent injury by ensuring all construction complies with state building code and applicable local and state regulations.
Our Customer Service Center is designed to assist our customers through the permitting, plan review and inspection process. From homeowners with DIY projects to firms that may be new to working in North Carolina or Mecklenburg County, our friendly staff is here to help you move your project forward.
The Customer Service Center staff listens to your story and helps find answers to your questions, connecting you with technical assistance from one of our Code Officials or helping you connect with a different agency that has bearing on your project. Not sure what to do about a hold on your project? Having trouble with our online services? Have a question about your inspection? Confused about whether you need a permit for your project? We’re here to help.
How We Help
Customers who would like assistance can contact us three ways:
Meet the Customer Service Center Team
Front Row, Left to Right:
Laytoya Ford, Cheryl Baines, Davida Kinsey
Back Row, Left to Right:
Ivan Benjamin, Sophia Hollingsworth, Ricardo Perez, LaMont Smith
County services have returned to their normal schedule unless noted otherwise. Read the latest service availability update.