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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900

​​​​​​​​​​​​​​​​​​​​Mecklenburg County Strategic Planning & Evaluation​

Strategy to Success Banner

FY2017-2019 Corporate Strategic Business Plan


Download the FY17-19 Corporate Strategic Business Plan
In 2015, the Mecklenburg Board of County Commissioners approved its revised Community Vision summarized by the tag line: Mecklenburg County will be a community of pride and choice for people to LIVE, LEARN, WORK, and RECREATE. The four tenets of the Community Vision helped set the groundwork for the County’s Corporate Strategic Business Plan to include goal areas, outcomes, key performance indicators and key initiatives for FY2017-FY2019. The Corporate Strategic Business Plan reflects the County’s most important work for the next three years and considers the organizational and community priorities.

Download the FY17 Annual Performance Report.

The five goal areas include:

Accountable GovernmentConnected CommunityEconomic OpportunitiesHealthy CommunitySafe Community


The seven key initiatives include:

  1. Long-Term Financial Planning
  2. Business Continuity
  3. Enterprise Risk Management
  4. Grants Management Strategy
  5. Bringing Mecklenburg County to You (BMC2U)
  6. Land Disposition Strategy
  7. Health and Human Services Integrated Service Delivery Model – Community Resource Centers (CRCs)

2017 Certificat of Distinction in Performance Management - ICMA

FY2017-2019 Department Strategic Business Plans

In 2014, County Manager Dena Diorio requested each County department and business partner (Mecklenburg EMS Agency and Charlotte-Mecklenburg Library) develop three-year strategic business plans for FY2017-2019. The strategic business plans would reflect the departments priorities and include goals, objectives, strategies, annual actions to achieve the objectives, and annual estimated costs to execute the actions. Between June 2015 and January 2016, departments embarked on several exercises to include setting vision and mission statements, conducting environmental scans of the internal and external organization (i.e., identifying economic and fiscal trends, and demographic & social changes).

Upon completing the work, the departments developed goal statements, shared goals with the Executive Team (County Manager and her direct reports) and then developed the three-year strategic business plans. Once plans were approved, they were shared with the County’s budget team to use as one input into the development​ of the FY2017 and FY2018 County budgets. The plans are also evaluated annually to determine the efficacy of the plans for each department.

  
  
Asset and Facility Management.pdf
  
Behavioral Health Division.pdf
  
Board of Elections.pdf
  
Charlotte Mecklenburg Library.pdf
  
Child Support Enforcement.pdf
  
Community Support Services.pdf
  
County Assessor's Office.pdf
  
County Manager's Office.pdf
  
Criminal Justice Services.pdf
  
Department of Social Services.pdf
  
Economic Development Office.pdf
  
Financial Services.pdf
  
Health Department.pdf
  
Human Resources.pdf
  
Information Technology Services.pdf
  
Internal Audit.pdf
  
LUESA.pdf
  
Mecklenburg County Sheriff's Office.pdf
  
MEDIC.pdf
  
Medical Examiner.pdf
  
Office of the Tax Collector.pdf
  
Park and Recreation.pdf
  
Public Information Department.pdf
  
Public Information.pdf
  
Register of Deeds.pdf
  





In 2017, the County was recognized for its achievements in strategic business plan and received the 2017 Richard M. Goodman Award in Strategic Planning from the Association for Strategic Planning. The award is recognizes distinction in the practice of strategy. The award is intended to build on the broader purpose of the Association for Strategic Planning (ASP) to enable individuals and organizations to succeed through strategic thinking, planning and action. The purpose of the award is:

  • To foster continuing excellence in strategic planning
  • To stimulate innovation in the strategic planning process
  • To identify and honor organizations at the leading edge of exemplar strategic practice.

https://www.strategyassociation.org/page/richardgoodmanstra


Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900