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Apply for Energy Assistance Beginning Dec. 1

Keeping the Heat On: Mecklenburg County Provides Energy Help to Residents in Need

Mecklenburg County, NC – Residents who may need a little help paying their winter heating bills can look to the Mecklenburg County Department of Social Services (DSS) for help. The Low Income Energy Assistance Program (LIEAP) provides federal dollars to help low-income households with their immediate heating and other energy needs, so they do not need to choose between heating their homes and buying other necessities. Residents do not have to be behind on their energy bills to receive a one-time payment in the amount of $300, $400 or $500 based on their primary heating source.

The Department of Social Services will begin taking LIEAP applications on Dec. 1, 2021 for senior citizens aged 60 and older or disabled individuals receiving services through the Division of Aging and Adult Services (DAAS). All other households can apply on Jan. 4, 2022.

Households must meet the following criteria:

  • At least one eligible U.S. citizen or legal resident
  • Be responsible for the heating cost
  • Income at or below 130% of the Federal Poverty Limit

In addition to the application, an interview will be required, and applicants must provide:

  • Identification
  • Utility bill
  • Social security number
  • Proof of income (for example, earned income (wages from a job), child support, social security benefits, self-employment income, unemployment benefits)

If the applicant does not have this information available at the time of application, they can still apply and provide the information later. If approved, a one-time payment will be made directly to the applicant's primary heating source utility company. Payments will not be made to the applicant. LIEAP assistance is available through March 31, 2022 or until funds run out.

Also, senior citizens aged 60 and older or disabled individuals receiving services through the Division of Aging and Adult Services (DAAS) who received LIEAP payments in FY2021 are eligible for automatic LIEAP payments. Payments will be automatically credited to the heating utility accounts of eligible households.

Year-round energy assistance is also available through the Crisis Intervention Program (CIP).

CIP assists individuals and families who are experiencing a cooling or heating related crisis, a life-threatening or health-related emergency, and have a past due or final notice.


  • Visit to apply for benefits, submit documents for existing cases and more.
  • Visit to apply online.
  • Mail completed application to 301 Billingsley Road, Charlotte, NC 28211.
  • Email completed application to
  • Call our DSS call center at 704-336-3000 to complete a telephone application. An energy representative will contact the applicant to begin the interview process.
  • Drop off a completed application or walk-in to apply at either DSS location:
    • Wallace Kuralt Center, 301 Billingsley Road, Charlotte, NC 28211
    • Community Resource Center, 3205 Freedom Drive, Suite 1000, Building A, Charlotte, NC 28208

To learn more about the Low Income Energy Assistance Program (LIEAP) or Crisis Intervention Program (CIP), visit