Jan. 3, 2018
Eleven new systems are now working, including the ability to apply for jobs online. View County job openings.
Friday, Dec. 22
It’s been less than a month since Mecklenburg County’s online systems and applications were compromised in a ransomware attack that left many services frozen. Now, the County is pleased to report that more than 80 internal and public-facing online systems and services have been restored and are operational. Among the services restored are:
Customers are reminded that the attack does not affect the state mandated Jan. 5, 2018 deadline for payment of personal property and real estate taxes.
Multiple other systems are still being tested and should be restored soon.
Thursday, Dec. 21
A number of key applications and systems from Code Enforcement and Tax Collections are among the latest to be restored as the County continues to recover from the Dec. 5 ransomware incident. In addition, the Charlotte Mecklenburg Library reports that all of its systems have been restored.
Here’s the latest:
Please note: Not all of Code’s supporting systems are fully functional yet. Please log in and try to work normally. If you encounter error messages or other difficulty, please call the Customer Service Center at 980-314-CODE.
Office of the Tax Collector
For assistance, contact the Office of the Tax Collector at 704-336-7600.
Wednesday, Dec. 20
As Mecklenburg County works to resolve the ransomware attack that froze many online services, County employees continue to find ways to conduct business and serve customers.
Many continue working around the clock to bring systems back and great progress has been made.So far, more than 50 internal and external computer systems and applications have been restored and are now operational.
These systems are at the Assessor’s Office, Code Enforcement, Criminal Justice Services, DSS, Finance, the Library, Park and Recreation, and the Sheriff’s Office.
A few notable applications that are now working include:
NOTE: Some of these systems may be internal only and services may require customers to come on site. Please check with the respective agency or department first.
Wednesday, Dec. 13
Progress continues as Mecklenburg County looks to restore online systems following the ransomware incident on Dec. 5.
There are now 27 applications that are back online and running, including the County’s financial systems used for processing transactions and financial reporting, Advantage and Info Advantage. However, the application is not yet available for use externally by vendors. Among the applications and systems still being tested are those in Child Support Enforcement, LUESA/Code Enforcement and the Office of the Tax Collector. Restoration to several Criminal Justice Services with the Sheriff’s Office and the AOC are also now available.
Other systems that have been restored in the last day are at the Library, Criminal Justice Services, Skype for Business (for internal use only), the Assessor’s Office, and Code Enforcement. Multiple other systems are being tested and another significant batch should be online in the next few days.
Code Enforcement is continuing a limited paper permitting process, and has resumed limited plan review using paper plans. In addition, inspections are being performed, but scheduled and managed manually. Complete details can be found here.
Turbo Court within Child Support Enforcement is up and functioning on a limited basis. Clients can enter an application but due to manual processing there may be a slight delay.
Re-watch the Information Technology Services Update
During yesterday’s Budget and Public Policy meeting, commissioners received an update on the ransomware incident from the County’s Information Technology Services Department. You can re-watch it here.
Tuesday, Dec. 12
Important information of the Office of the Tax Collector.
Property Tax Deadline
Gross Receipts Tax Deadlines
Monday, Dec. 11
Mecklenburg County continues working to restore services following the ransomware attack last week.
County Manager Dena Diorio reports that 16 applications are back online after nonstop work by Information Technology Services over the weekend and Monday. The applications are in the Department of Social Services,Criminal Justice Services, Payroll Processing and Public Health.
County offices remain open even though some processes are slower than normal.
Multiple systems remain affected. Here are today’s updates. Register of Deeds• The Register of Deeds Office is conducting all normal business, though public access computer terminals used for record research and other application capabilities are extremely limited. In addition, the system used to access funds for prepaid copies is unavailable. Code Enforcement• Code Enforcement is beginning a limited paper permitting process, and resuming limited plan review. Its primary focus will be on emergency/urgent projects.• Permitting and plan review under this temporary process will require an in-person visit to the office and customers will need to bring multiple copies of paper plans and other paperwork.• Code Enforcement strongly urges you to call the office and talk with our plan review staff about what documents you will need to bring with you. This will help to minimize any delays when you arrive at the office. • Commercial customers should call 980-314-CODE and follow the prompts to speak with someone in the Commercial Technical Assistance Center (CTAC).• Residential customers should call 980-314-CODE and follow the prompts to speak with someone from the Residential Technical Assistance Center (RTAC). Office of the Tax Collector• The Office of the Tax Collector can accept cash, check or money order payments at Bob Walton Plaza, if taxpayers bring their real estate and personal property tax bills with them. The Bob Walton Tax Office can now search 2017 property tax bills that were unpaid on November 27, 2017. Businesses can bring their completed tax return and pay gross receipts taxes at the Hal Marshall Center using cash, check or money orders. Taxpayers without a completed tax return will not be able to pay gross receipts taxes at this time.
Friday, Dec. 8
Mecklenburg County continues working to restore services following the ransomware attack earlier this week.
The good news is that County offices remain open even though some processes are slower than normal. Also good news, additional attacks on our system have been unsuccessful and we continue to rebuild and bring back services in our Health and Human Services area, Criminal Justice Services and Office of the Tax Collector.
However, multiple systems remain affected. Here are today’s new updates.
Thursday, Dec. 7
Two days after a ransomware attack that affected multiple County computer systems, Mecklenburg County remains open for business as it continues to methodically check and restore services. The County continues to ask that all residents and employees remain patient. If you have business with the County, please call ahead to the department or service to determine if the service has been impacted. Below is an updated status list of department systems that remain affected. Assessor’s Office (CAO)Non-Operational:
Criminal Justice Services
Child Support Enforcement (CSE)CSE is in full Manual Services- still seeing customers here and in the Courthouses, all records are being hand-written and the Clerk’s office is printing/making copies for the Court.
Community Support ServicesThe Domestic Violence Victim Services phone line (704-336-3210) is now fully functioning.
Department of Social Services (DSS)All DSS services and programs are up and running with the exception of individual medical transportation scheduling.
Human ResourcesNon- Operational:Applicants cannot apply for vacant positions LibraryNo changes since last communication LUESAThe LUESA offices on Suttle Ave continue to operate to provide services to our building community. If you have urgent permitting and inspection needs, please call 980-314- CODE (2633) and staff will be able to coordinate your request for service. Non-Operational:
MEDICNothing affected at this time.
Office of the Tax CollectorNon-Operational:• Property tax payments cannot be made at the Wilkinson Boulevard location.• Tax records and payment information cannot be accessed online or by telephone.• Research requests for bankruptcy, tax certificates, tax lien research, or any other service requiring reference to the tax records cannot be performed. • All online services including online payment options are not available.
*Taxpayers can bring their tax bill and pay real estate and personal property taxes at Bob Walton Plaza using cash, check or money order. Business taxpayers can bring their completed tax return and pay gross receipts taxes at the Hal Marshall Center using cash, check or money order. Taxpayers without a tax bill or completed tax return will not be able to pay at this time.
Wednesday, Dec. 6
4:30 p.m. Update
Mecklenburg County Manager Dena R. Diorio announced this afternoon that the County will not pay ransomware criminals $23,000 to unlock many of the County’s applications that have been frozen since Monday.
“I am confident that our backup data is secure and we have the resources to fix this situation ourselves,” said Diorio. “It will take time, but with patience and hard work, all of our systems will be back up and running as soon as possible.”
Fixing the problem will require using backup data available prior to the incident to rebuild the applications from scratch. Affected systems will be prioritized with those affecting Health and Human Services, the Court system and Land Use and Environmental Services first.
All County offices remain open and departments have implemented alternative processes where necessary to continue serving customers in the interim.
Diorio says the decision came after consulting multiple experts in the cyber security field and realizing that the time difference to do it ourselves will not be significantly different.
“It was going to take almost as long to fix the system after paying the ransom as it does to fix it ourselves,” she said. “And there was no guarantee that paying the criminals was a sure fix.”
The County continues to ask that all residents and employees remain patient and understanding. If you have business with the County, please call ahead to determine if the service has been impacted.
2:30 p.m. Update
Mecklenburg County is open for business, albeit somewhat slower with limited access to systems.
Following County Manager Dena R. Diorio’s announcement that a ransomware attack is behind the shutdown of many County IT systems, departments implemented paper processes and other solutions to continue serving customers. There is no evidence at this time that personal, customer or employee information or data has been compromised.
The County is considering all options to fix the situation, including possibly paying the cyber criminals to unfreeze the system. The County is consulting with Federal, state and private stakeholders, including the FBI and Secret Service, while the County works to restore services.
We ask that all residents and employees remain patient. If you have business with the County, please call ahead to the department or service to determine if the service has been impacted.
Below are a few systems not available:
Human Resources• Applicants cannot apply for vacant positions.
Register of Deeds
Park and Recreation
Department of Social ServicesTransportation Message:If you have made a transportation reservation through DSS/MTS scheduling, please call Customer Connection at 704-336-4547 to confirm your transportation. This includes reservations made for bus passes and vendor transportation for trips scheduled through Dec. 11, 2017.
Child Support Enforcement
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Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.