Skip Ribbon Commands
Skip to main content

 DSS AllAccessPoints Gets Redesign and Upgrade

9/22/2020

Mecklenburg County's Department of Social Services (DSS) has made its new mobile app even more convenient for customers. In June the department launched the app, which allows customers to upload applications, recertifications, and other documents.

Today, the department has added more features allowing customers to apply for Food and Nutrition Services, Medicaid, and energy assistance benefits from a single online location in English or Spanish. Customers can also take the online benefits self-assessment to see which services they are eligible to apply for. The app is user-friendly and can be accessed on any mobile or desktop device.

Customers are encouraged to save the new URL, AllAccess.MeckNC.gov, to their home screen or favorites list. The app can be saved on your mobile device by using the following instructions:

For iPhone:

  1. Open your phone's web browser
  2. Type in the following web address: allaccess.mecknc.gov
  3. Select the Share icon at the bottom of your phone screen 
  4. Scroll down and select "Add to Home Screen"
  5. Click the Add button and the All Access icon will now be available on your phone's home screen

For Android:

  1. Open your phone's web browser
  2. Type in the following web address: allaccess.mecknc.gov
  3. Select the Menu button at the top right corner or bottom right corner of your phone screen
  4. Select "Add to Home Screen" or "Add Page to" and follow the instructions provided
  5. The All Access icon will now be available on your phone's home screen

DSS applications can still be completed by phone at 704-336-3000. Applications are also available for pickup only at the following DSS locations: 

  • Kuralt Centre - 301 Billingsley Road, Charlotte, NC 28211 
  • Community Resource Center - 3205 Freedom Drive, Suite 1000, Charlotte, NC 28208  

The new online app will eliminate wait times and the need for hundreds of customers to come to a physical location. The app also enables the County to safely provide services during the COVID-19 pandemic.  





close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400