General Complaints and Hearing Requests
If you have a complaint or would like to schedule a hearing related to a DSS program, service, or worker, please use the Form below.
Report a Complaint
Discrimination/ Civil Rights
If your complaint is related to age, race, religion, or gender, you have two options: Fact Sheet - How to file a complaint. Hoja informativa: cómo presentar un queja.
- You may complete the online form above and an Ombudsman can assist you with completing the US Department of Health and Human Services
- You may print the Civil Rights form, complete it, and send it directly to the US Department of Health and Human Services Office of Civil Rights.
Civil Rights Complaint Form Formulario de quejas de Derechos Civiles.
The State of North Carolina Department of Health and Human Services will Review the complaint and provide a written response upon consultation with Mecklenburg County DSS.
Reporting Fraud
To report
suspected welfare fraud and abuse in Mecklenburg County please
call 704-353-0600 from 8 a.m. - 5 p.m., Monday through Friday. An investigator is on duty daily to take calls and will investigate all reports.
All
information provided is confidential and you may remain anonymous.