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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

Applying For Benefits

New Customers:
What can I apply for?


NEW CUSTOMERS
What are the ways to apply?

**Learn about epass- https://youtu.be/UxK1aD0j7NA

**Learn about allaccess-.  https://youtu.be/RYEBj8Vse7I

  • You can view or print a pdf application for Food & Nutrition Services, Medical Assistance (Family & Children's Medicaid or Adult Medicaid), Work First Cash Assistance and Energy Crisis Intervention Program (CIP)/Low Income Energy Assistance Program (LIEAP) at https://epass.nc.gov/
  • Paper applications can be returned in person, by mail or dropped off at either location.  
    • Wallace H. Kuralt Centre- 301 Billingsley Road, Charlotte NC 28211 
    • Community Resource Center- 3205 Freedom Drive, Charlotte NC 28208.

    Applications can also be returned by fax 704-353-1325.


Monday through Friday between 8:00am – 5:00pm at: 

Wallace H. Kuralt Centre - 301 Billingsley Road 

or 

Community Resource Center - 3205 Freedom Dr.

Want to apply for additional programs?

If you currently have an active case, you can also apply for additional programs online, returning a paper application to either location, by phone or walk in.

What do I need?
The caseworker will check all electronic data sources and other available records for financial and non-financial eligibility factors.  You may be asked to provide documentation to complete your application if the eligibility information is unavailable within the agency or from electronic data sources.

Examples of eligibility factors:

  • Income                                                                          
  • Residency
  • Identity
  • Enumeration
  • Resources
  • Medical bills
  • Immunization records
  • Proof of household expenses (rent, utilities, etc)
     

 

What to expect?

Eligibility is determined during the interview process or during the time prior to approval or denial of the application.  The time standard for completing and processing an application varies for each program.

90-day time standard                                                             45-day time standard

Adult Medicaid (MAD)                                                             Family & Children's Medicaid

Medicaid Assistance to the Disabled                                      Work First Family Assistance

**When Social Security disability must be determined.          Adult Medicaid (all other categories)

30-day time standard 

Food & Nutrition Services                                                         

7-day time standard                               

Food & Nutrition Services                                                   

**Expedited service is an application processing method designed to provide benefits to certain households prior to the 30-day time standard.  If eligible, benefits are issued within seven calendar days from the date of application.                                                                 

Energy: CIP/LIEAP time standard

Energy programs provide households a one-time energy payment or assistance when experiencing a heating or cooling related crisis.

*timeframe based on the type of application

​LIEAP: 
  • one-time energy payment
  • 20 days from the date of application

**payment could take up to 6 weeks or more to post to energy account


CIP:
  • assistance when experiencing a heating or cooling related crisis
  • alleviation of crisis within 18-48 hours
**payment could take up to 6 weeks or more to post to energy account

 

EXISTING CUSTOMERS

How do I renew my benefits?

All assistance programs require additional evaluation and renewal at least every 6 or 12 months. If your application is approved, you will receive a notice informing you of benefit beginning and end dates. For additional information about renewals for each program, please call the Economic Services Division Call Center at 704-336-3000. 


NEW AND EXISTING CUSTOMERS

How can I check the status of my application or case renewal?
Contact the Economic Services Call Center at 704-336-3000 or use the online request form then open the Check the Status link.  

Create and enhance an account on epass: https://epass.nc.gov/

ACTIVE FNS CASE: http://www.ebtedge.com/   

                                  1-888-622-7328

**Learn about epass- https://youtu.be/UxK1aD0j7NA

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alertMecklenburg County Public Health encourages all eligible residents ages 12 and older to get a free COVID-19 vaccination.