Skip Ribbon Commands
Skip to main content

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

​Energy Assistance Programs

Our community matters and Mecklenburg County is here to help.


The Mecklenburg County Department of Social Services is offering help to residents by providing Crisis Intervention Program (CIP) and Low-Income Energy Assistance Program (LIEAP) funds to eligible households.

                      

CIP (Year-round*)

CIP, Crisis Intervention Program, is a program that assists individuals and families who are experiencing a heating or cooling related crisis, a life threatening or health related emergency, and have a final notice or past due utility bill. Residents will need to meet the income guidelines, be responsible for the bill, provide their account number and show proof of income. *Assistance is available year-round, or until funds run out.

LIEAP (Dec-Mar**)

LIEAP, Low Income Energy Assistance Program, is a federal program that assists households with their home heating needs, so they won't have to choose between heating their homes and paying for other basic needs. You do not have to be at risk of disconnection or delinquent to take advantage of this one-time, direct vendor payment in the amount of $300, $400, or $500.  Residents will need to meet the income guidelines, be responsible for the bill, provide their account number and show proof of income.  LIEAP Application Period: December 1 through March 31.  **Assistance is available December 1 through March, or until funds run out.  December is application priority month for residents age 60 or older, or, disabled and receiving services through the Division of Aging and Adult Services. January through March 31 - All Households can apply.


​What forms of verification are required for qualifying households?

  • Any of the following forms of identification: State ID Card, Driver's License or Passport

  • Utility Bill

  • Social Security Number

  • Proof of Income


​CIP Qualifying Household Criteria:

    • One U.S. citizen or legal resident
    • Income below 150% of Federal Poverty Level (see annual income guidelines below)
    • Responsible for energy bills
    • Household must be in a heating or cooling related emergency.

LIEAP Qualifying Household Criteria:

    • One U.S. citizen or legal resident
    • Income below 130% of Federal Poverty Level (see annual income guidelines below)
    • Responsible for energy bills
    • Resources (e.g. savings, accessible retirement account, stocks, bonds, mutual funds) at or below $2,250
    • You DO NOT have to be behind on your power or natural gas bill for assistance ​

Household Size CIP Household Income Guidelines 150% of Federal Poverty
Monthly Yearly
1 $1,595 $19,140
2 $2,155 $25,860
3 $2,715 $32,580
4 $3,275 $39,300

Family Size LIEAP Household Income Guidelines 130% of Federal Poverty
Monthly Yearly
1 $1,382 $16,584
2 $1,868 $22,416
3 $2,353 $28,236
4 $2,838 $34,056



​How Do I Apply For Energy Assistance?

Residents can apply by:

  • Visiting our All ACCESS POINT @ https://allaccess.mecknc.gov to apply for benefits, submit documents for existing cases and much more
  • Visiting https://epass.nc.gov/ to apply online 
  • Calling our DSS Call Center at 704-336-3000 to complete a telephone application
  • Downloading the Energy (CIP or LIEAP) application in English or Spanish and: 
      • Mailing completed application to 301 Billingsley Road, Charlotte, NC 28211
      • Emailing completed application to Energy-CIP-LIEAP@mecklenburgcountync.gov
      • Dropping off completed application at either one of our DSS locations located at 301 Billingsley Road, Charlotte NC, 28211 or The Community Resource Center at 3205 Freedom Drive, Suite 1000, Building A, Charlotte, NC 28208 
  • Walking in to apply at either of our DSS locations (when County offices reopen)

Request More Information


Locations:








Wallace H. Kuralt Centre
301 Billingsley Rd.
Charlotte, NC 28211












 Valerie C. Woodard Center 
 Suite 1800
 3205 Freedom Drive
 Charlotte NC 28208













Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alertCounty services have returned to their normal schedule unless noted otherwise. Read the latest service availability update.