How do I apply and find out if I am eligible?
Utilize ePASS to complete Medicaid and/or FNS applications online.
Work First Family Assistance,
Family & Children's Medicaid, and
Food & Nutrition Services may be made Monday through Friday between 8 a.m. and 4 p.m. at
Wallace H. Kuralt Centre - 301 Billingsley Road or
Chapin Hall - 3205 Freedom Dr.
Wallace H. Kuralt Centre - 301 Billingsley Road
Chapin Hall - 3205 Freedom Dr.
Applicants are seen in the order of arrival.
North Carolina Health Choice - a health insurance program for low income children - may also be made at the Department of Social Services or by mail.
What do I need?When applying for benefits, you DO NOT have to bring any item with you. However, you will be asked to provide information while applying. To speed up the process, it would be helpful for you to bring more than one form of identification (a picture ID if possible) and proof of income with you. This is generally the basic information you will need to get started.Other documents that may be requested during the interview:
What to expect?Applications must be screened, evaluated for eligibility, and processed.
How can I check the status of my application?Contact your case manager. The name and number should be listed on the correspondence you received from our office. Alternatively, you can contact Customer Connection at 704-336-3000 or use the
online request form then open the Check the Status link.
How do I renew my benefits?All eligibility programs require evaluation/renewal at least every twelve (12) months. If you are a current customer, you will receive information in the mail when it is time to renew. Be sure to keep your address updated with our office so that information will be sent to you timely. Work First benefits must include an in-office interview for recertification. If you are a Work First customer, you will receive an appointment letter with the date and time for your interview. If you have misplaced or lost your review paperwork, please call the
Customer Connection at 704/336-3000 to request a replacement.
You may be required to meet work requirements to continue receiving Food and Nutrition Services. Effective January 1, 2016, the Food and Nutrition Services (FNS) Program has a work requirement rule for adults who are ages 18 through 49, able to work and have no child(ren) under age 18 included in your FNS benefits. This requirement is often referenced as the ABAWD (Able-Bodied Adult without Dependents) work requirement. The ABAWD rule means you can only get food assistance for 3 months within a 36 month period unless you meet certain work requirements. View
Potential ABAWD Notice.
Below is a questionnaire that will help to determine your ABAWD status. You are not required to answer these questions right now. However, if you do not provide updated information and it turns out that you were not eligible, you may have to pay back some of the FNS benefits you received. Whether you answer these questions now or not, you will not be charged with fraud or an intentional program violation because it is not your fault we don’t have this information yet. Download
ABAWD Questionnaire.How can I check the status of my application?Contact your case manager. The name and number should be listed on the correspondence you received from our office. Alternatively, you can contact Customer Connection at 704-336-3000 or use the
online request form then open the Check the Status link.What can I apply for?If you are a current customer who is interested in applying for additional programs, please follow instructions and links listed in the “New Customer” section above.
Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.