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Skip Navigation LinksMecklenburg County, NCDepartment of Social ServicesServices for ChildrenPolicies

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
 704-336-3000

Key Initiatives

Work and Performance Plan
DSS FY21 Annual Report

​Policies

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Child welfare services including, but not limited to, the following are considered state-governed and county-administered programs within the state of North Carolina: Intake, Investigations, Family Intervention, Permanency Planning (Foster Care), Independent Living, Licensing & Placement, & Adoptions.  While NC Department of Health and Human Services (DHHS) provides the policy standard for the way in which child welfare services are to be provided, counties are granted the authority to develop specific policies, that meet or exceed that standard, to best meet the individualized needs of their client population.

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collapse Policy Category : Administrative ‎(15)
Admin Policy 002--Supervisory Practice Policy.pdfAdmin Policy 002--Supervisory Practice PolicyAdministrative10/1/2018
Admin Policy 003--Child Fatality Response.pdfAdmin Policy 003--Child Fatality ResponseAdministrative10/1/2018
Admin Policy 004--Kinship Policy.pdfAdmin Policy 004--Kinship PolicyAdministrative10/1/2018
Admin Policy 005--YFS-All Policy.pdfAdmin Policy 005--YFS-All PolicyAdministrative10/1/2018
Admin Policy 001--Family Search and Engagement.pdfAdmin Policy 001--Family Search and EngagementAdministrative10/1/2018
Admin Policy 006--Overtime Administration and Approval.pdfAdmin Policy 006--Overtime Administration and ApprovalAdministrative11/1/2018
Admin Policy 007--Security Policy.pdfAdmin Policy 007--Security PolicyAdministrative2/25/2019
Admin Policy 008 -Shared Parenting Policy.pdfAdmin Policy 008 -Shared Parenting PolicyAdministrative5/6/2019
Admin Policy 009--Psychotropic Medication Policy.pdfAdmin Policy 009--Psychotropic Medication PolicyAdministrative8/13/2019
Admin Policy 010-Child Protector App.pdfAdmin Policy 010-Child Protector AppAdministrative9/11/2019
Admin Policy 011-Team Critical Incident Review.pdfAdmin Policy 011-Team Critical Incident ReviewAdministrative12/4/2019
Admin Policy 012--FSA-CFT.pdfAdmin Policy 012--FSA-CFTAdministrative10/9/2020
Admin Policy 013--Newborn Assessments for Families with Open Cases.pdfAdmin Policy 013--Newborn Assessments for Families with Open CasesAdministrative11/24/2020
Admin Policy 014--Legal Staffing.pdfAdmin Policy 014--Legal StaffingAdministrative3/9/2021
Admin Policy 015--Car Seat Inventory Management.pdfAdmin Policy 015--Car Seat Inventory ManagementAdministrative10/7/2021
collapse Policy Category : Post Custody ‎(4)
Post-Custody Policy 001--Medical Case Management Policy.pdfPost-Custody Policy 001--Medical Case Management PolicyPost Custody10/1/2018
Post-Custody Policy 002--Residential and Group Home Policy.pdfPost-Custody Policy 002--Residential and Group Home PolicyPost Custody10/1/2018
Post-Custody Policy 003--Adoption Committee (rev 7-6-20).pdfPost-Custody Policy 003--Adoption Committee (rev 7-6-20)Post Custody8/5/2020
Post-Custody Policy 004--Foster Home Licensing (rev. 5-17-22).pdfPost-Custody Policy 004--Foster Home Licensing (rev. 5-17-22)Post Custody5/25/2022
collapse Policy Category : Pre Custody ‎(2)
Pre-Custody Policy 002--Responsible Individuals List.pdfPre-Custody Policy 002--Responsible Individuals ListPre Custody8/21/2020
Pre-Custody Policy 003--Critical Incident Alert.pdfPre-Custody Policy 003--Critical Incident AlertPre Custody7/7/2021


Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
 704-336-3000

Key Initiatives

Work and Performance Plan
DSS FY21 Annual Report