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Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

​Policies

Child welfare services including, but not limited to, the following are considered state-governed and county-administered programs within the state of North Carolina: Intake, Investigations, Family Intervention, Permanency Planning (Foster Care), Independent Living, Licensing & Placement, & Adoptions.  While NC Department of Health and Human Services (DHHS) provides the policy standard for the way in which child welfare services are to be provided, counties are granted the authority to develop specific policies, that meet or exceed that standard, to best meet the individualized needs of their client population.

  
  
  
  
collapse Policy Category : Administrative ‎(11)
Admin Policy 002--Supervisory Practice Policy.pdfAdmin Policy 002--Supervisory Practice PolicyAdministrative10/1/2018
Admin Policy 003--Child Fatality Response.pdfAdmin Policy 003--Child Fatality ResponseAdministrative10/1/2018
Admin Policy 004--Kinship Policy.pdfAdmin Policy 004--Kinship PolicyAdministrative10/1/2018
Admin Policy 005--YFS-All Policy.pdfAdmin Policy 005--YFS-All PolicyAdministrative10/1/2018
Admin Policy 001--Family Search and Engagement.pdfAdmin Policy 001--Family Search and EngagementAdministrative10/1/2018
Admin Policy 006--Overtime Administration and Approval.pdfAdmin Policy 006--Overtime Administration and ApprovalAdministrative11/1/2018
Admin Policy 007--Security Policy.pdfAdmin Policy 007--Security PolicyAdministrative2/25/2019
Admin Policy 008 -Shared Parenting Policy.pdfAdmin Policy 008 -Shared Parenting PolicyAdministrative5/6/2019
Admin Policy 009--Psychotropic Medication Policy.pdfAdmin Policy 009--Psychotropic Medication PolicyAdministrative8/13/2019
Admin Policy 010-Child Protector App.pdfAdmin Policy 010-Child Protector AppAdministrative9/11/2019
Admin Policy 011-Team Critical Incident Review.pdfAdmin Policy 011-Team Critical Incident ReviewAdministrative12/4/2019
collapse Policy Category : Post Custody ‎(3)
Post-Custody Policy 001--Medical Case Management Policy.pdfPost-Custody Policy 001--Medical Case Management PolicyPost Custody10/1/2018
Post-Custody Policy 002--Residential and Group Home Policy.pdfPost-Custody Policy 002--Residential and Group Home PolicyPost Custody10/1/2018
Post-Custody Policy 003--Adoption Selection Committee.pdfPost-Custody Policy 003--Adoption Selection CommitteePost Custody10/30/2019


Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400