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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Adult Social Work Services (ASWS)

AVAILABLE SERVICES:

  • Just1Call (J1C) is the single portal of entry for information, referral, and initiation of services. The J1C process begins with an inquiry from a prospective client, family member, a member of the community, or an agency.  Our highly skilled intake social workers screen and assess urgent complex requests for assistance via telephone, office, and home visit interviews and help the client access needed resources. See  frequently asked questions.

 

  • The Monitoring Unit Responds to complaints and monitors licensed Assisted Living Facilities and Family Care Homes to ensure their compliance with state regulations in meeting the needs of residents.

 

  • Adult Protective Services (APS) provides protective services to disabled adults, 18 years of age or older who are alleged to be abused, neglected, or exploited and in need of protection. APS Social Workers evaluate the reports and assess the disabled adult's capacity to consent for services. To report instances of abuse, neglect or exploitation of an older or disabled adult, please call 704-336-CARE (2273) immediately. Your call will be kept confidential.

 

  • The Caregiver Support Program provides assistance to family and volunteer caregivers who provide assistance to the loved ones at home. Persons being cared for must reside in Mecklenburg County and be over the age of 60 or have Alzheimer's Disease or other dementia. Services include referrals to community agencies, education, and funding for respite services and supplemental services such as home modifications, nutritional supplements and adaptive equipment. All of this is focused on making the caregiver's role more manageable.

 

  • Kinship Care is the family caregiver support program at Mecklenburg County Department of Social Services for any older relative raising younger children. Thus far participants are grandmothers and grandfathers who are raising their grandchildren. If you are a grandparent raising grandchildren or other relative caregiver of children up to age 17, we invite you to come and be a part this very exciting group of grands. We meet the second Monday of each month at 3205 Freedom Drive, Charlotte, NC 28208. We are located at the corner of Ashley Rd and Freedom Drive. For more information call Just 1 Call at 704-432-1111.

 

  • Guardianship provides services to individuals who have been declared mentally incompetent and who have no one else to assume this responsibility.  Social workers aid in locating resources to meet the needs of these individuals in the least restrictive living arrangements.

 

  • Services to Maintain Independence (SMI) Social Workers help older and disabled adults access community resources and other services that will enable the individuals to remain safely in their own homes as long as possible.

HOW TO APPLY FOR SERVICES:
The individual needing services or someone acting on the individual's behalf can call Just1Call at 704-432-1111 to request assistance. Requests for assistance can also be made in person. See list of locations.

 



 

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000