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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Mecklenburg Transportation System (MTS)

The Mecklenburg Transportation System (MTS) provides a variety of transportation services to Mecklenburg County residents.

Title VI Policy
 
How to Apply for Services

  • To apply for Medicaid funded transportation, an individual should contact his/her Medicaid worker.

  • To apply for Veterans Transportation, an individual should call the Veterans Service Office 704-336-2102.

  • To apply for transportation to a nutrition site, for homebound meal delivery, to a medical facility, or any other location, an individual should contact the Transportation Services Line 704-336-4547.

 

Description of Transportation Programs and Eligibility Provided by MTS

 

Medicaid Transportation

Adults and children authorized to receive Medicaid transportation are transported to and from a medical destination. CATS bus service is the primary mode of transportation.  A Medicaid Transportation Exception Form (5028) is required. Cost: No fare.

 

Elderly Disabled Transportation Assistance (EDTAP)

Adults aged 60+ and children and adults with a disability are transported to and from dialysis or chemotherapy. Cost: $1.50 fare per one-way trip.

 

Elderly General Purpose (EGP)

Adults aged 60+ that are not living in an assisted living facility or nursing home are transported to and from medical appointments, grocery shopping, and Mecklenburg County Park and Recreation/Senior Centers.  Cost: $1.50 fare per one way trip. $10.00 for a monthly CATS bus pass.

 

Enhanced Mobility of Seniors & Individuals with Disabilities (5310)

Adults aged 65+ or individuals with a disability are transportation to and from medical facilities, paid employment and grocery shopping.   Cost: $1.50 per one way trip.

 

Rural General Public (RGP)

ither the origin or destination of the trip must be in the non-urbanized area of Mecklenburg County for persons of any age. Door to door service is provided or passengers may choose to e taken from the non-urbanized location to a local Charlotte Area Transit System (CATS). Cost: $1.50 fare per one way trip.

 

Veterans Services Transportation

Qualified veterans are transported to and from Veterans Affairs hospitals in North Carolina and to and from medical clinics in Charlotte. Call the Veterans Services Office at  704-336-2102 for more information. Cost: No fare.  Veteran Transportation Online Request

 

Senior Citizens Nutrition Congregate (SCNP)

Transportation provided directly by MTS for adults aged 60+ are transported to and from Mecklenburg County Senior Citizens Nutrition sites for a nutritious meal and social activities. The service is provided directly by MTS drivers. Costs: No fare.  Contributions are accepted but not required.

 

Comprehensive Community Program (CCP)

Transportation provided directly by MTS for developmentally disabled adults to participating agencies that provide employment and enrichment opportunities. Cost: Sponsoring agency is responsible for cost of service.

 

Important to Remember:  All MTS programs, except Medicaid Transportation, have limited funding available. As a result, frequencies and types of trips may be adjusted.

Informative description of all of the services we provide!

 

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000