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Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000

Emergency Assistance Program

​Emergency, Community, and Energy Services offers aid through churches and community agency referrals to residents who are facing a hardship*.  Residents who receive these services are typically facing a shortage in food and medicine and/or financial crisis dealing with heating/cooling cost.  Services may also assist with residents who are facing tax foreclosure, late mortgage and rent payments.  Other services offered include transportation assistance for individuals looking for or have employment and those in need of burial assistance.

For families/individuals  -  who are in need of immediate assistance or are  at risk of tax foreclosures.

 

General/Emergency Assistance Program Goals:

  • Prevent individuals and families from experiencing episodes of homelessness.
  • Provide education and resources to stabilize active crisis situations.
  • Prevent individuals and families from living without energy and utility services.

 * NOTE: Clients facing an emergency utility situation are encouraged to go to Crisis Assistance Ministry who operates the Crisis Intervention Program on behalf of Mecklenburg County Department of Social Services.

 

Referral Process:

Individuals needing assistance should visit the DSS Main Office (301 Billingsley Road, Charlotte, NC) or West Charlotte location (3205 Freedom Drive, Charlotte, NC) and ask for Partnership Services at the front desk.

 

General/Emergency Assistance Program Contact:

Cynthia Alexander, Partnership Supervisor
Mecklenburg County Department of Social Services
Community Resources Division
Office: 980-314-6025
Email: Cynthia.Alexander@MecklenburgCountyNC.gov

Address

Office Location:

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Valerie C. Woodard Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Connection
704-336-3000