Skip Ribbon Commands
Skip to main content

Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

Emergency Assistance Program

Partnership Services Emergency Program

Aid is offered through churches and community agency referrals to eligible residents who are facing a hardship.  Eligible residents who receive these services are typically facing a shortage in food and/or financial crisis dealing with rent, utility payments or prescription medication assistance. There is no guarantee that financial assistance will be provided.

 NOTE: Clients facing an emergency rental or utility situation are encouraged to go to Crisis Assistance Ministry who operates the Crisis Intervention Program on behalf of Mecklenburg County Department of Social Services.

 

Referral Process:  

The Department of Social Services contracts with Crisis Assistance Ministry (CAM) to serve as the community's central location for distribution of local, state and federal emergency funds in Mecklenburg County. For emergency financial assistance needs with rent and utilities, please contact Crisis Assistance Ministry (CAM). This is the first portal of entry for financial services in the community and they are located at 500-A Spratt Street, Charlotte, NC. For questions regarding their program, please contact Crisis Assistance Ministry at 704-371-3001, located at 500-A Spratt St or visit their website at www.crisisassistance.org. Customers calling in that are homebound should contact CAM directly at 704-371-3001, press 0 for an operator and request to be connected to the Crisis Homebound Line. There is no guarantee that financial assistance will be provided.

For more information contact Customer Connection  -  704-336-3000

Address

Office Location:


All Locations Closed Until Further Notice

DSS Main Office
​Wallace H. Kuralt Centre
301 Billingsley Road
Charlotte, NC 28211

West Charlotte Location
Community Resource Center
3205 Freedom Drive
Charlotte, NC 28208
Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

Customer Connection
704-336-3000

Key Initiatives

close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400