Customer Connection: 704-336-3000

Customer Connection (CC) is the formal name of the Mecklenburg County Department of Social Services’ Call Center. Agents are available Monday - Friday 8 a.m. - 4 p.m. By calling 704-336-3000 individuals can:

• Request applications for DSS services 

• Check the status of their case

• Obtain information and/or referrals to DSS or community programs

• Notify us of a change in their situation

• Request a replacement Medicaid card

• Select a Medicaid Managed Care provider 

Other Important Contact Numbers:  

• To report a complaint or discrimination, use our online form.

• Call 704-336-2273 immediately to report abuse, neglect or exploitation of a child or adult.

• Individuals who are eligible for Transportation through DSS can call the Customer Connection’s Transportation Scheduling line 704-336-4547. Callers can request a transportation eligibility assessment or schedule/cancel transportation.

• To report suspected welfare fraud  in Mecklenburg County please telephone the unit at 704-353-0600 from 8am-6pm, Monday thru Friday. If you do not wish to speak directly to an investigator you may call the Welfare Fraud Hotline at 704-353-0400.

• Child Support Enforcement call 800-992-9457.

• Just1Call is a one-stop source of information and assistance for seniors and adults with disabilities living in Mecklenburg County, N.C. as well as their families and professional caregivers. Call 704-432-1111 or visit www.just1call.org.
• For answers to your Social Security or Medicare related questions, call the Social Security Administration locally 704-535-6016 or toll free 800-772-1213 or visit their website http://www.ssa.gov. For more information about Medicare, visit www.Medicare.gov.