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Click here to access the FAQs for our registration and reservation system.You can register or view our programs, events and classes using our online registration and reservation system. If you need additional assistance, please call 980-314-1000.
Refund Policy for all facility rentals and program registration:
1. Refunds will be given (minus a 10% administrative fee) if cancellation notice is given at least thirty (30) days in advance for Facility, Field and Shelter rentals OR at least ten (10) days in advance for Campground rentals and Activities. 2. There will be NO REFUND if less than thirty (30) days' notice is given for Facility, Field and Shelter rentals. 3. There will be NO REFUND if less than ten (10) days' notice is given for Campground rentals and Activities. 4. NO REFUNDS will be given in the event of inclement weather. 5. In the case of inclement weather, Facility, Field and Shelter reschedules may be given for another time or location (of equal or lesser value), but must be requested within seven (7) business days after the event. 6. Campground reschedules must be made at least three (3) days prior to the rental camping date. 7. Only one (1) Camping reschedule is allowed per reservation. 8. All refunds must be submitted via the Refund Request Form provided by Mecklenburg County Park and Recreation. 9. Customers should be aware that refunds take twenty-one (21) days to process.
* PLEASE NOTE THAT REFUND POLICIES ARE SUBJECT TO CHANGE FOR SPECIAL FACILITIES AND DIVISIONS. *