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Address

Mailing Address:

Mecklenburg County Code Enforcement
2145 Suttle Avenue
Charlotte, NC 28208

Office Location:


2145 Suttle Avenue
Charlotte,
NC 28208

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Service
980-314-CODE(2633)

​OnSchedule Plan Review


OnSchedule Plan Review is Mecklenburg County's plan review that gives customers the ability to control their permitting and construction schedule. With OnSchedule Plan Review, customers will know exactly when a review will be performed and how long it will take. The majority of projects are too large or complex for CTAC Review and will be channeled through the OnSchedule Plan Review program to be conducted by a team of reviewers. Most OnSchedule Plan Reviews entail no more than eight hours of review time for each trade. The most crucial step in this process is allocating the required review time.

Project Submittal Leadtimes

In the Lead Time Chart are the estimated project submittal leadtimes for typical projects in OnSchedule Review, Express Review, and CTAC.  These values give a general view of leadtimes, however, they are estimates and will fluctuate with workloads.  Some project types will not experience the same leadtimes.  These project types include but are not limited to: daycares, schools, and hospitals.  It is necessary to submit an OnSchedule application before these leadtimes can be established. 

Electronic Plan Submittal and Electronic Plan Review

Electronic Plan Submittal and Electronic Plan Review (EPS/EPR) began January 29, 2012. Customers can schedule their projects for review in Code Enforcement's Electronic Plan Management (EPM) system and submit all their plans and drawings online through this system. The EPM system is a work flow tool that allows architects, engineers, and designers the ability to oversee their projects through the plan review and permitting department from their offices. EPM has features that allow you to submit commercial applications online and provides real-time tracking of your project as it progresses from estimation, scheduling, gate, plan review to permits.

Key Features Include:

  • EPM Dashboard - View all actions performed on a project along with details of who performed it and when it was performed.
  • Project History - Submit applications online, view real time status of applications online, search for projects, reports, and account administration.
  • Graphical View - View the status of the project in a graphical format.
  • Plan Review Management - Upload electronic drawings through the EPM dashboard and track the plan review progress of the project.


Please note the following important information:

Plan Review Submittal Dates

  • Drawings are due for electronic submittal (upload to EPM) 2 days prior to the review date so the packages can be checked for formatting and completeness.

Cancellation Policy

  • A project scheduled for review must be cancelled at least 5 days prior to the scheduled review date. If cancellation notice is not given within the described guidelines, the applicant is responsible for paying a cancellation fee.  The fee shall be based on the number of hours scheduled for the appointment.

NOTE:  If an appointment is booked within 2 days of the appointment time, the same cancellation policy applies. 

Fees

  • Mecklenburg County Code Enforcement requires all OnSchedule Plan Review projects to pay the estimated permit fee based on the estimated construction cost provided on the OnSchedule application prior to submitting the project for plan review.

 

Electronic Submittal

  • Plans will be reviewed in an electronic format and customers are required to submit their drawings in this medium.
  • EPM is designed to function with Internet Explorer 8 or higher and with Adobe Reader 8 or higher. For best results, please avoid using other browsers such as Chrome, Firefox, Safari, Opera, and other PDF software.
  • Please thoroughly review our customer guides for plan submittal (gating).


Drawing Package Upload

  • Sheet Index - When uploading the sheet index for interactive review or subsequent reviews, please be sure to modify the original sheet index file and upload it. It should include all pages in the drawing at every submittal.
  • Interactive Review - When uploading drawing files for interactive review, please be sure to upload the entire file in which the affected sheet resides. For example, if the E.1 sheet needs to be modified to address the plans examiner's comment, and it is in the Electrical file, please modify the sheet and when uploading the document, be sure to upload the entire file with all the sheets, not just the modified sheet.
  • Subsequent Reviews - When uploading drawing files for subsequent cycle review (cycle 2, cycle 3, etc.), please be sure to upload all of the drawings files, not just the modified sheet(s). The modified sheet(s) will reside within the files that are uploaded. 

  • Address Verification – Is required to correctly identify the address where the work is being performed. It is necessary for inspectors in the field inspecting and for the issuance of the Certificate of Occupancy. The ability to place a permit on the correct address is imperative to avoid problems during the plan review, permitting and inspection process.

New Address - If your project or permit does not yet have an established address, please contact Mecklenburg County GIS Addressing at 704-336-6175.

Temporary Addresses - In certain limited circumstances, it is not possible to provide a permanent address at the time of the submittal of the OnSchedule application. In these instances, it is possible to work with Addressing to create a temporary address in order to begin the process. The temporary address will be used ONLY during the plan review process. Permanent addresses must be established prior to permitting.

Types of Projects eligible for temporary address:

                    • Projects that require Multi-Family approval
                    • Projects that require Subdivision approval
                    • Projects that require Planning approval

Before You Start

          • Verifications for New Construction must be obtained from Addressing, either at the Addressing Counter, or by request.
          • If there is a suite number/unit number associated with your address, it must already be in the database; otherwise, you will still need to contact Addressing for a verification form, and to have the unit number entered into the address database.
          • Check all your information carefully before completing the form. Incorrect or false information will only cause further delays and will result in a charge if the address on an issued permit must be changed.

The verification form must be submitted with the following:

          • CTAC plan submittal
          • OnSchedule/Express Review application form


Create the Address Verification Form - Search for your address using the instructions listed. Be sure to check for your specific suite or unit number, if needed. Once you have determined that the address you need is in the database, you are ready to create and print the Address Verification Form.

 

Final Approved Plan Package

  • When the plan review package is complete, the contractor can print the Permit and Placard from their contractor account.
  • The contractor will need to have the placard posted on the job site. The contractor will also print a copy of the stamped approved drawings, from the EPM submittal, and have that set on the job site and available for the inspector.

 

Architect and Engineer License Information

When submitting the Architect and Engineer License sealholder information on the OnSchedule Application, it is imperative that you enter the license number as it appears on the individuals seal. This information is vital to the project, as it impacts the AE Pass Rate Incentive program and becomes part of the official record of the project. As we discover incorrect information, it will delay the project through the plan review process and may adversely affect the AE Pass Rate scores. If changes are required to the OnSchedule application to align the sealholder listed on the application with the sealholder on the drawings, a charge of $31.60 will be applied to the project.

 
 
Need Help Uploading or Navigating the System?
Contact the OnSchedule Coordinators at 980-314-CODE(2633)​.
 
 
 
 
 

 
Presentations that take you through the process step by step are available below:
 
 
 
 
Submitting an OnSchedule Application:  Quick Guide (PDF)   Detailed Guide (PDF) 
 
 
 
Uploading Project Files:  Quick Guide (PDF)   Detailed Guide (PDF) 
 
 
 
 

Address

Mailing Address:

Mecklenburg County Code Enforcement
2145 Suttle Avenue
Charlotte, NC 28208

Office Location:


2145 Suttle Avenue
Charlotte,
NC 28208

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

Customer Service
980-314-CODE(2633)