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Mecklenburg County Air Quality (MCAQ) responds to requests for service involving objectionable odors, excessive dust, or visible emissions. Complaints received during business hours are investigated as soon as possible. After-hour complaints are followed up on the next business day. Review MCAQ's Complaint Response Frequently Asked Questions.
Complaints regarding an odor, dust, or visible emissions can be submitted online or by calling 704-336-5430. To properly investigate, our team of specialists need as much information as possible:
A thorough description of the issue
Date and time of the incident
Frequency and duration of the issue
Your contact information for follow-up
Indoor Air and Mold
Lead-Based Paint Management
OSHA issues / Workplace Safety
Refrigerant Venting and Freon
Report Excessively Idling Heavy-duty Vehicles
Report Smoking Vehicles
Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.