Getting Your Results

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Results are given five business days after the day you were tested.

How to get your results:

There are four options to access your results:

1. Call 1-855-790-8968
   Enter the Unique ID given to you during your test visit, followed by #
   Enter your PIN (six-digit date of birth, MMDDYY), followed by #
2. Website: www.mytestresults.com.
   Enter customer number: 8557908968
   Enter the Unique ID given to you during your test visit
   Enter your PIN (six-digit date of birth, MMDDYY)
3.  Walk into clinic A at either Health Department location
   You do not need an appointment. ID required for printed results.
   Hours: Mon/Tue/Thur/Fri: 8am - 11am & 1pm - 4pm｜Wed: 10am - 1pm & 3pm - 6pm
   2845 Beatties Ford Road Charlotte, NC 28216
   249 Billingsley Road Charlotte, NC 28211
4.  Return to the community-based testing site if you were tested outside of a Mecklenburg County Public health clinic. Verify with testing staff if you would like a printed copy of your results.

Remember: If you attempt to access your results before seven days from being tested, you may hear "I'm sorry that was an invalid unique identifier." Please allow 7 days or 5 business days to access your results. If after 5 business days from testing, you still receive an error please call 704-432-8378.

If your results are negative:

If you get a NEGATIVE test result, it means that the tests did not find an STI

Remember: all tests have a “window” period.

This is how long a virus or bacteria needs to have been in your body before a test can adequately detect it. If you were tested too soon, the test may not accurately detect a current infection. Talking with a counselor can help you determine when and how often to be tested for best results.

Consider your ongoing prevention strategy.

• This may include PrEP, a once-daily pill that is highly effective in protecting against HIV
• If you have multiple partners, consider testing every 3-6 months or at least once a year
• Continue practicing wearing condoms and using barrier methods effectively and regularly

If you believe you have come in contact with an STD:

Talk with one of our counselors or a healthcare provider about whether you should schedule a follow-up test or appointment for treatment. If you think you have been exposed to HIV within the last 72 hours, PEP – post exposure prophylaxis – may be an option.

If your results are positive:

If you get a POSITIVE test result, it means that you have an STI and need treatment.

You will need to see a healthcare provider or make an appointment at a Mecklenburg County Public Health (MCPH) clinic. Treatment at MCPH is free and confidential. Call 704-336-6500

You are not alone.

Finding out that you have a sexually transmitted infection (STI), can be confusing or even scary - but you are not alone. The majority of people who are sexually active will get at least one STI in their lifetime. With the proper care and medication, STIs can be treated and managed.

Notify all sexual partners to receive treatment.

They can make an appointment at the health department for free treatment or with a provider of their choice. Anyone you have had oral, anal, or vaginal/internal genital sex with may unknowingly pass the infection on to another person (or back to you). If left untreated the infection can develop into more serious health problems. You have options on how to tell your partners, see "How Do I Tell My Partner?"

Not all STDs will show symptoms!

You may still be infectious or have transmitted the infection to someone else. If you or a sexual partner has tested positive, an appointment is needed for everyone to receive treatment.

Remember: A positive HIV self-test needs to be confirmed by a blood test in a medical setting

If the follow-up test is also positive, you will start daily antiretroviral medication to lower your viral load. While not a cure, it is possible to reduce the viral load to levels undetectable by lab tests.

When HIV is undetectable it cannot be passed to others through sex.

With ongoing treatment, you can live a healthy, normal lifespan.

For more questions about testing, STDs, HIV or PrEP, call:

704-432-TEST (8378)

Monday – Friday 8AM - 5PM