Mecklenburg County strives every day to provide services to the community in an effective and efficient manner. To understand to what degree it does so, the Strategic Planning & Evaluation unit in the County Manager’s Office works to provide decision-makers the information they need to fully grasp the impact of County programs and services across community, as well as helps set the strategic direction for the County. The following sections highlight the key body of work for the unit as it helps drive the organization from “Strategy to Success”: the County’s philosophy to employ a strategic framework and use quantifiable performance data to help County leaders make management decisions and funding choices.
Strategic planning is an essential County function, focusing on defined goals, objectives, strategies, key performance indicators and key initiatives for both the short- and long-term. Such work guides leaders and departments to elevate pressing, important issues to the forefront, while also allowing decision-makers and the public to understand County priorities as outlined in the corporate and departmental strategic business plans.
In 2019, the County created its FY2020-2022 Corporate Strategic Business Plan with five goal areas, five goals, and multiple strategies, key performance indicators and key initiatives. The County used a bottom up (information from the FY2020-2022 department strategic business plans) and a top down (information from the Board of County Commissioners’ Community Vision and other related information) approach to develop the three-year Plan. To view the Plan details, click into each of the County’s goal areas below:
Download the FY2020-2022 Corporate Strategic Business Plan
In 2019, the County also approved three-year departmental business plans for 22 County departments and two business partners (MEDIC and Charlotte Mecklenburg Library). The plans highlight the departments’ priorities for a three-year period and include the associated annual actions and costs to achieve departmental goals and objectives.
Download the FY2020-2022 Departmental Strategic Business Plans
Performance management principles and practices are the ties that bind strategic planning and evaluation. The County’s first performance management framework was implemented in 2002 and since that time has evolved to meet the business needs of the organization and the community. Every department within Mecklenburg County is required to not only monitor and track performance but also manage performance, leveraging information via printed reports or performance dashboards. Additionally, the County Manager releases her annual performance report each January, which is a comprehensive yearly look on activity associated with the Corporate Strategic Business Plan.
While strategic planning and performance management activities are essential to effectively and efficiently manage the County, the service evaluation framework considers the areas where a greater level of analysis might be needed. For example, if a County department director recognizes they are not meeting target for a particular key performance indicator, then an evaluation will help leaders understand why performance is lagging and how the department can course correct to improve its service offering(s).
Additionally, the County conducts an annual employee climate survey that gauges employees’ motivation and satisfaction, development, and overall perceptions of the County. The County also conducts a bi-annual community pulse report containing demographic and economic information. And, one of the other significant projects is the annual Community Survey, that gauges residents’ perceptions of the community as well as residents’ attitudes and awareness of County programs and services.
For more information, please contact
Director, Strategic Planning & EvaluationMonica R. Allen, PhD
Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.