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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

County Manager's Office
980-314-2900

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The County Manager's Responses to Your Suggestions

Welcome to the County Manager’s Suggestion Box. In the interest of being transparent, the County Manager implemented this service to provide residents and employees the opportunity to provide their feedback on County services and programs. Check back here each month for new responses. Many of the suggestions received pertain to specific departments. While respecting anonymity, the County Manager has shared those suggestions with department directors. Department directors will provide responses and follow-up actions as appropriate.

We cannot respond publicly to messages related to employee job performance or direct complaints of specific people or employees. If you have a concern about a County employee or an ethics/fraud complaint, please submit it to the Fraud/Ethics Hotline at 888-225-2039 for appropriate follow-up.

Visit the archived page to view previous responses.


  
October 2019

Question: ​Accessible Parking – Finance Department 700 East 4th Street

Those employees that have accessible parking validated by a doctor with an approved state placket really do not have accessible parking. Accessible parking must connect to the shortest accessible route to the accessible building entrance or facility they serve. If a parking facility serves multiple buildings or accessible entrances, accessible parking spaces should be dispersed to enable people to park near as many accessible entrances. We are forced to park in the 4th street deck or at the CMS/MLK lot While we truly appreciate the County providing parking on our behalf we are forced to walk at great distances and climb steps to enter our facility carrying/pulling our backpacks, lunch boxes, computer bags, etc. every morning and evening. Is there any possibility that those with validated accessible parking plackets get parking in the basement/parking area of the building or at Davidson Parking Deck? Thank you.

The current process for allocation of parking spaces for County employees who work in the Government District follows:  All new County employees may apply for a parking space (through LAZ Parking website) and will go on the waiting list for the former Board of Education lot.  New employees who need an accommodation must make a request to the Human Resources (HR) Department. HR will assess the need for an accessible parking space based on the individual’s request.  In most cases for employees needing an accommodation, reserved parking spaces are assigned at the 4th Street Parking Deck due to current availability and the permanency of the location.  Asset and Facility Management is reviewing the availability of County spaces in the CMGC deck, which is City-owned.  If spaces are found to be available through this review, AFM will prepare a process for making those space available to employees who need an accommodation.  Those employees currently with reserved spaces in the 4th Street Deck will likely get first preference for relocating to the CMGC Deck.  
There is very limited parking under the Judge Johnson Building, and these spaces are not available for employees.
Employees who currently park at the former Board of Education (CMS) lot are being offered the opportunity to relocate to the 4th Street Deck as spaces become available, because the CMS lot will be sold in the future, and employees parking there when the lot is sold will need to go on a waiting list for available spaces.
October 2019

​Question: Accessible Parking – Finance Department 700 East 4th Street

How are new employees from the Finance Central team assigned to the Davidson Parking Building when there are many Finance employees that need accessible parking and now are asked to move from the CSM/MLK Education lot to 4th Street Parking Building? We were told parking assignments were made based upon seniority and accessibility. I don't see why the new staff is not placed at the 4th street parking building and those with a Disabled Persons Parking Identification Placard be placed at the Davidson Parking Building which does have accessible parking and is closer to the 700 East 4th Street entrance. Does the Finance team new employees have rank over other Finance staff?

​See response above.


October 2019

​Question: Parking – HR Response – Survey

How are new employees from the Finance Central team assigned to the Davidson Parking Building when there are many Finance employees that need accessible parking and now are asked to move from the CSM/MLK Education lot to 4th Street Parking Building? We were told parking assignments were made based upon seniority and accessibility. I don't see why the new staff is not placed at the 4th street parking building and those with a Disabled Persons Parking Identification Placard be placed at the Davidson Parking Building which does have accessible parking and is closer to the 700 East 4th Street entrance. Does the Finance team new employees have rank over other Finance staff? Do a survey to determine if anyone would actually give up their parking for someone that needs closer parking. HR's blanket response is get public transportation, park at 4th str they have no desire to consider the actual need or look at the request on a case by case basis. HR is USELESS and INCONSIDERATE. The blanket response regarding my needs shows that there is no desire to even consider other suggestions as stated above. Would HR be willing to give up their parking spot for someone that needs accessible parking?

​See response above.


October 2019

Question: $1

the city of Charlotte increased their minimum wage from $15 to $16. Will the county do the same? Also they increased the rest of their employees wages a $1, will the county do the same?
The City of Charlotte and Mecklenburg County are two separate employers with separate governing bodies. As such, each has its own policies and procedures and benefit programs. The County’s goal as an employer is to be an employer of choice based upon all employers in the Charlotte area, not just compared to the City of Charlotte.

The County recently implemented a $15 per hour minimum wage for full time employees as well as a 5.5% increase for employees. We are also in the process of redesigning the Classification & Compensation system which will result in changes to position titles and salary ranges. Compensation decisions for FY21 have not yet been made but will be announced by the County Manager sometime in the 2nd quarter of 2020 once the budget has been approved by the Board of County Commissioners.

October 2019

Question: Cafeteria at VCW

Hi Dena! Thank you for all the awesome work that you do for the County employees with regards to pay and benefits. We moved to VCW in January 2019 and would like to see if you can add a cafeteria to the building. It will be great to eat warm food without having to drive around Freedom or go somewhere else especially if we only have 30 minutes to eat lunch. Thank you
During the design of the renovations of the Valerie C. Woodard Center, it was determined that new County facilities would not include a prepared food service.  These services can be very difficult to manage and maintain both financially and from a customer service perspective, and the amount of customer demand needed for a company to succeed financially is considerable.   Instead the County is offering the new “micro-markets” which have prepared, refrigerated, food, healthy snacks & drinks, and frozen meals.
October 2019

Question: Vending Machines

I appreciate the healthy snack choices available in our vending machines; however, it would be nice to also have access to 'traditional' options, i.e., candy.

​The vending machine changes have been in line with the County Manager's message of health and wellness for our employees. Providing healthier food and beverage options at County sponsored meetings and events, and in vending machines on County property has the potential to:

  • Model and promote healthy eating among employees
  • Increase employee and some Mecklenburg County residents' access to healthy food options

In a survey in 2015, employees indicated a strong interest in healthier snack and meal options at work. To support employees in their efforts to lead healthier lifestyles, the Healthy Vending and Food Policy was created. This policy expands the healthy options available for food and beverages purchased, sold and served at County meetings or events and in our vending machines. Mecklenburg County's policy meets national nutrition guidelines
recommended by the American Heart Association. Canteen is our current vendor and shows purchasing statistics of foods/beverages that are profitable and encouraging of people's choice of healthier foods/beverages. If employees want specific snacks not available from the vending machines, they can bring them from home.


October 2019

​Question: Shelter Bus

We need a shelter bus to pick us up from the 4th street parking deck that can run every 15mins

It would not be cost efficient to provide a shuttle service for such a limited number of employees.
October 2019

​Question: Benefits Suggestion

Previously I had worked for an employer that provided travel planning assistance with a travel agency. In addition, once the trip was planned, the company would payroll deduct each pay period until the trip was paid for. I would love to take my family to Disneyworld and would love to see if the county had any partnerships, and potential discounts, for a trip such as this.
Thank you for the suggestion!  We will add travel planning assistance programs to our list of benefit programs to investigate. In the meantime, most credit unions offer a vacation club account which can help you budget for vacations through payroll deduction.  Additionally, look for a new discount program for County employees to be launched in January!
October 2019

​Question: Job

when applying for a job, there should be a "status" section, where you can check and see if your application is being reviewed by HR and/or the hiring manager. I have applied for jobs, received a phone interview but never heard anything back. Out of courtesy the hiring manager or HR should send out an email stating the job had already been filled.
In our current state, we have no way of updating the status of the applicant so that they can see where they stand.  That will be a function of the new ATS (Applicant Tracking System) once implemented.  In the current state we do not notify candidates who interviewed of a negative status until the entire interview process has been completed and the new candidate selected has started.  When the candidate selected has started, we send out an email notification to all the other candidates letting them know they were not selected.
October 2019

Question: ​Security Changes

I suggest more explanation about the employee security screening and what you are trying to accomplish is needed - right now I have a negative perception about it but I am open to information.
I'm also very concerned about my team's ability to complete our work being restricted to 7am-6pm M-F - we frequently work outside those hours to complete steps that must be run after most users are out of systems. Our remote connectivity can be slow and unreliable, necessitating an unscheduled trip to the office to keep things moving. Perhaps rather than the number of people to justify screening staff, look at the business impact. We operate with narrowing margins already due to being frugal with IT dollars and additional necessary IT security (e.g. remember how payroll was a few years ago?) and sometimes jobs don't run and have to be restarted. But if we can't get into the office to do it, we will miss deadlines important to the organization and BOCC/Citizens. My director did mention when presenting this that we can provide feedback on what we need (which we will do), but as it means IT will have to spend more on infrastructure/VPN and provide support outside normal hours for when there are issues, I'm not optimistic we will get what we need as it will appear unnecessary until we actually need it.
After the Virginia Beach active shooter incident and with continued workplace incidents elsewhere, I asked the AFM Security Division to propose security enhancements for County facilities.  We believe providing weapons screening at our most populous and vulnerable facilities will provide such an enhancement by keeping weapons out of the facilities. 
Because the Valerie C. Woodard Center has customer-facing services after regular business hours and on weekends, this facility will have a 24/7 screening station.  Consequently, employees at this facility can enter & exit the building after the regular operating hours; however, before 7am and after 6pm employees must enter & exit the building only through the one 24/7 entry.  This entry is planned to be located at Entrance “D”, which is located on the Ashley Road side of the building, nearest the Community Support Services Department. 
To summarize, employees at VCW will be able to continue to work the same operating hours as they currently work but will need to adjust which entrance they use to enter & exit the building after regular operating hours.
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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

County Manager's Office
980-314-2900