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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The County Manager's Responses to Your Suggestions

Welcome to the County Manager’s Suggestion Box. In the interest of being transparent, the County Manager implemented this service to provide residents and employees the opportunity to provide their feedback on County services and programs. Check back here each month for new responses. Many of the suggestions received pertain to specific departments. While respecting anonymity, the County Manager has shared those suggestions with department directors. Department directors will provide responses and follow-up actions as appropriate.

We cannot respond publicly to messages related to employee job performance or direct complaints of specific people or employees. If you have a concern about a County employee or an ethics/fraud complaint, please submit it to the Fraud/Ethics Hotline at 888-225-2039 for appropriate follow-up.

Visit the archived page to view previous responses.


  
October 2018

​Question: Merit Increase

Mrs. Diorio: I can not understand why Mecklenburg County is still at a average rate of 3% for raises. You say "County Employees are our greatest resource" but here we are 5 years AFTER the recession still at the same rate. You also say be fair when evaluating staff and give them what they deserve but (and not said publicly) keep your department at 3%. If you want to keep quality staff, maybe increase the raise percentage to 5%? You, the County Manager, get a 10-13% raise on a six figure salary???? It's hard to believe the County Manager really cares about staff when she does not advocate for them during the budget process. There is money in our budget for a raise more than the private sector gets for cost of living. YOU are breeding mediocracy in your ranks. It stinks.

Thank you for your question. To effectively recruit and retain a workforce, Mecklenburg County is committed to providing employees with a competitive salary and benefits package. In FY2019, the adopted budget includes $5.9 million to fund the pay-for-performance merit plan with ranges of 0 – 4.5%. This range is consistent with other local government providers that offer some form of a merit increase. Funding for the annual merit plan is not guaranteed. Each year the Board of County Commissioners (BOCC) has the option to not include funding to support this significant expense each year. For example, employees did not receive a merit from FY2009 to FY2012 and the 401k/457 match was eliminated. I am appreciative that the BOCC has supported my recommendation to include a merit increase in the operating budget. 

Your statement regarding, “keeping your department at 3%” is incorrect. Each year, department heads are reminded that merit increases should never be awarded simply on the basis of meeting the average budgeted merit increase of 3%. Managers and supervisors are expected to award merit increases that reflect employee performance, subject to the guidelines of the merit matrix, even if it exceeds the 3% budget. The 3% funding provided to departments is a budgeting exercise that is based on the average amount awarded each year. This estimate has been on target for several years. I am confident that the budget would increase as needed to support the estimate if it was to ever exceed 3%. 

Also, every two years, our Human Resources Department completes a market analysis to ensure that our compensation is competitive and comparable to other similar size markets. During this period, the market pay for any position that falls below the 50th percentile in compensation is adjusted to ensure the pay remains competitive. The Executive Leadership in Mecklenburg County has a long history of advocating for its employees which has been supported by the BOCC. Thank you again for expressing your opinion; it is greatly appreciated. It is my hope that my response has provided you more clarity to the current merit system.
October 2018

​Question: Your Employees

I looked for a link to send an email to your county manager .could not find one. ......Your employee working at main library .Will not stay out of my business. She made a threat about my family She was going to get them . county employee should leave customers and residence families alone. This is a constant problem with her. And she'll deny everything. She does that is offence or a threat.

My contact information is found on the county’s public-facing website at www.mecknc.gov. On the County Manager’s Office page, in the lower left corner, you have the option of calling my office or sending an email to me at Dena.Diorio@mecklenburgcountync.gov. If you have a concern about a County employee or an ethics/fraud complaint, please submit it to the Fraud/Ethics Hotline at 888-225-2039 for appropriate follow-up.

October 2018

​Question: Valerie Woodard Center

I am not sure who is designing these speed bumps but they are horrible here at Valerie Woodard Center. Multiple cars have been damaged due to their steep height, whatever happened to the small normal speed bumps? The first day of installation I damaged the under body of my car because there was no signage or anything posted, nor was the speed bump even painted a different color. I really hope someone rethinks these speed bumps, they are suppose to be designed to slow vehicles down, not completely destroy them.

Two new speed bumps were installed at the Woodard Center about 2 months apart on the Ashley road side of the building. The first speed bump was designed too high and installed even higher than designed. Typical speed bumps range in height from 3” to 4”. Asset and Facility Management staff directed the contractor to lower the height of the speed bump from 4” high to 3” high. The contractor opened access to the first speed bump before painting it and installed orange cones on each end of the speed bump to alert drivers. The contractor repainted the speed bump after grinding it down and re-opened it. The second speed bump was installed to meet the 3” minimum height, and it was painted prior to opening. Both speed bumps are painted bright yellow to alert drivers to their presence.

October 2018

Question: Being Open & Transparent

I just would like to voice a concern. You say you are an open and transparent government. However, I have made suggestions over the year, and out of the four that have been made, only one made it to the suggestion box responses. If you are open and transparent government, shouldn't all comments, concerns, and suggestions be answered? It appears whoever you have reviewing the comments from your third-party vendor must be selecting responses they want to answer or be seen and some not all. Your community notices when their concerns are not addresses.

All suggestions and ideas submitted to the suggestion box are included in the responses, except for complaints about specific individuals or when extremely personal and sensitive information is included. We cannot respond publicly to messages related to employee job performance or direct complaints of specific people or employees. If you have a concern about a County employee or an ethics/fraud complaint, please submit it to the Fraud/Ethics Hotline at 888-225-2039 for appropriate follow-up. This is not the appropriate venue for employee complaints. If you would like to re-submit your suggestions, please do so and they will be addressed.

September 2018

Question: Quality of Life
Dear NC & Mecklenburg County Government!
The lands here have always been lovely... commercial signs on the ground...electrical lines out of sight... flowers on the interstate...beautiful preservation of trees and woodland areas. Recently, so many efforts to "sale" these green places and "Build, Build, Build" appears to be the new direction. 
I hope this is not the case. Part of NC's signature is that it is like no other place. Because there is not the same strip of stores on every inch of land that there is in every other place, NC has been unique and beautiful and had its own charm.
Please take notice. 
Please do not sale out like so many other states who have failed and given in to such.


Thank you,
Shemae

Thank you for your comments.

September 2018

Question: County Employees
When will the county recognize the employees they have here? Good if not great employees are leaving the county at an alarming rate. The overall moral of county employees is at the lowest I've ever seen it. Health insurance has the poorest options available state wide for a government agency, retention bonuses have ceased, employee recognition has ceased, yet work load has increased to the point it's overwhelming and breaking people down. I know of a couple of employees who tried to reclass their positons as what they currently do isn't what is in their PDQ. They were told no they couldn't do that. Two of those good employees have now left, the third is actively looking to leave. I wish I had the stats but I do believe we have a huge turnover rate. Unless something major changes we will continue to lose the good employees and get some who are just here for the paycheck.

In September, Human Resources officially reclassified a vacant HR IT position into an HR Consultant with a working title of Retention and Engagement Consultant. This position will focus on looking at trends in turnover and put programs in place that will improve our retention and engagement. It will be posted and filled in the coming weeks. We are very excited to have a dedicated resource that can partner with the rest of the HR team to help with these types of concerns. Regarding the reclassification process, HR is in the process of filling the Compensation Manager position and the entire classification and compensation system will be reviewed and assessed for opportunities and improvements.

September 2018

​Question: IT Service Desk
The IT Service Desk does not close early before holidays and continues to offer full services to all County employees. " Is not a true statement. On Friday, May 25 the call center was not answering calls at 4pm.

We apologize for any inconvenience. Our records show that the last call in the queue that we answered was 4:49PM on Friday, 05/25. The IT Service Desk does not close early on holidays and our hours of operation are 7AM – 5PM Monday – Friday.

September 2018

​Question: IT Service Desk 

The response from IT was: "The IT Service Desk hours are 7AM – 5PM Monday – Friday. Representatives are available during County business hours. The IT Service Desk does not close early before holidays and continues to offer full services to all County employees. All Service Desk Analysts work from a central office location. They are not remote employees and calls are not monitored or taken from other locations. We apologize if you were not given good customer service. We strive for excellent customer service and want to ensure that your needs as a County employee are addressed. Again we apologize for any inconvenience and look forward to serving you in the future."What Help Desk staff said TODAY when I called was "well, it's Friday, most of us are working from home."When can I transfer?

We apologize for any inconvenience. IT Service Desk representatives are not remote workers and all analysts work at the Valerie C. Woodard location. The IT Service Desk hours of operation are 7AM – 5PM Monday – Friday. We would welcome the opportunity to have you sit with one of the analysts and provide feedback on how we can serve you better. Please feel free to reach out and schedule some time to meet with them.

August 2018
Question: Work From Home 
Dear Dena:
Please, please, please allow more staff to have work from home options. On days when we have no reason to be in the office (no meetings or whatever) it would really help with morale and mental health. While I know that higher paid staff are able to live in convenient locations to their offices, some of the poorer staff have to commute far which can add hours to their work days especially with all of the highway construction going on. I understand that this option is sometimes at the will of the supervisors but I feel that many are to scarred to let their staff have this benefit. If something came from you then maybe supervisors would allow us to work from home more. Thank you for listening. Also the charlotte staff and bank and Duke employees are allowed this.
Working from home is up to the discretion of each department based on business need and work required to be done. We take work-life balance very seriously.I would suggest you talk to your supervisor or department director about looking at ways to help employees in your area manage work while considering needed time-off for personal time.
August 2018
Question: Health Care
I find the county’s health care options to be the poorest in the state of North Carolina. Forcing new employees to take an HSA account is just wrong. Deana have you tried the HSA account? If you haven’t I think for one year you should so you can experience the horrors we employees face. The seed money provided by the county does very little to stop mounting medical bills. For health insurance reasons alone I’m actively seeking employment elsewhere as are many of my colleagues. Since joining Mecklenburg County and being forced to take the HSA junk, I’ve incurred medical debt I can’t pay, had my state taxes taken from me due to the fact I couldn’t pay these medical bills. Yes I said that correctly, the state of North Carolina allows medical companies to garnish taxes. I’m currently speaking with an attorney to seek more information on filing bankruptcy so these collections against me stop. Yet it appears you as the county manager don’t care. You seem more focused on bringing Mecklenburg County to you or building soccer stadiums. When is the last time anyone from your team or you yourself just walked county buildings? Your up in this ivory tower making all these decisions yet you don’t visit the people in the trenches to get a pulse of what’s really going on in Mecklenburg County. Please revisit your healthcare options and start making Mecklenburg County a more enjoyable place to work again!
The HSA insurance offered to all employees hired after Jan. 1, 2017 allows employees to have an affordable health insurance option which can be tailored to an employee's individual needs by determining how much each employee will contribute to their HSA account in addition to what the County contributes via "seed money". This HSA option offers a flexible plan for all employees that aligns well with the many other benefits that Mecklenburg County offers. As a reminder, the individual out of pocket maximum for the PPO Plan is $3,600 and $3,550 for the HSA Plan. Also, employees hired BEFORE January 1, 2017 have the option of switching from an HSA to a PPO plan at open enrollment.

Multiple factors, such as rising healthcare costs and chronic conditions, influences the County's decision to what approach to take for the upcoming benefit plan year. Prior research indicates an increasing trend in organizations only offering a consumer driven type health plan such as a Health Savings Account (HSA) or a Health Reimbursement Plan (HRA) for its workforce.

We believe that by being better consumers of your medical benefits, it will positively impact employees' future cost as well as the County's. We will continue to monitor and evaluate both the PPO and HSA plans to provide affordable, quality healthcare benefits to employees, retirees and their dependents that are sustainable to all, including the County. In addition, HR offers HSA 101 classes quarterly and the next class is being scheduled for mid-July. Register for HSA 101 class in myHR.
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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:


Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900