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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The County Manager's Responses to Your Suggestions

Welcome to the County Manager’s Suggestion Box. In the interest of being transparent, the County Manager implemented this service to provide residents and employees the opportunity to provide their feedback on County services and programs. Check back here each month for new responses. Many of the suggestions received pertain to specific departments. While respecting anonymity, the County Manager has shared those suggestions with department directors. Department directors will provide responses and follow-up actions as appropriate.

We cannot respond publicly to messages related to employee job performance or direct complaints of specific people or employees. If you have a concern about a County employee or an ethics/fraud complaint, please submit it to the Fraud/Ethics Hotline at 888-225-2039 for appropriate follow-up.

Visit the archived page to view previous responses.


  
March 2019

​Question: Additional Fitness Centers

Is there any chance that larger county offices will have a fitness center in the near future? For example, Valerie Woodard? Many of us work long hours, live far away or have to pick up our children from daycare/school and having to go to another recreation center for wellness is just adding another 2 to 3 hours that we don't have. It would be great to have a fitness center there and we can work out during our lunch time.

Thank you!
In 2015 as the County embarked on the renovation of the new facility at 2145 Suttle Avenue for LUESA and the renovations to the Valerie C. Woodard Center, the decision was made to provide employees with free access to fitness centers at Park and Recreation facilities.  Fitness centers must be managed, cleaned, and overseen by qualified staff.  Because the County has already invested in these fitness centers at Park and Rec facilities, where they are managed by qualified staff, it was determined that this method was the most efficient and effective way to provide such services to County employees.  Consequently, fitness centers will not be provided in current and future County office buildings.  For employees at the Valerie C. Woodard Center, there is the convenience of the fitness center at the Bette Rae Thomas Center, which is only a 6-minute drive from the Woodard Center.  Beginning in Fiscal Year 2020, Park and Recreation will move to a comprehensive “Meck Pass” system for access to all
existing recreation centers, the aquatics center, Ray’s Splash Planet and ultimately our regional recreation centers.  Currently, employees have free access to all County fitness facilities.  Beginning July 1st, County employees will have access to “Meck Passes” at no cost.
March 2019

​Question: Healthcare/Wellness

for fy20 can the healthcare cost be reduced and/or more Wellness incentives for Mecklenburg employees?

With regard to medical and dental benefits, I am happy to announce that there will not be any rate increases for these plans for fiscal year 2020, nor will there be any changes to the PPO plan design.  In addition, to increase take home pay before the holidays, I am proposing a “health insurance premium” holiday for the last pay period in November.  While the recommended budget does not include rate changes for fiscal year 2020, I am recommending an increase to the Health Savings Account, or HSA seed money provided to employees that participate in the plan. The recommended budget provides $958,000 to increase the HSA seed amount from $750 to $1,000 for single employees and from $1,500 to $2,000 for employees and their families who are enrolled in the plan.  The reward amount for participating in MyTotal Health, which is the County’s wellness initiative, will also increase from $600 to $1000.  But just as employees desire health coverage for themselves and their families, I am also proud to announce a new option that will be available next year to help employees provide additional protection to those they love. For the first time, employees will now have the option to purchase pet insurance.
March 2019

​Question: Finance

I work in the finance department and notice visitors are allowed in the back office without the receptionist signing the person in OR calling/emailing the employee they are here to visit. I have seen visitors wondering around in the office trying to find an employee's office or cubical. Basically a person off the street can say they are here to see someone and walk in the back office of finance. I think there should be some type of policy or procedure, allowing people to come in the back office to walk around (this includes county employees). A county employee or visitor should sign in and be escorted to and from their designation.
Thank you for your suggestion.  The standard protocol for visitors on the fourth floor of the Johnson Building (Financial Services Department) requires individuals to check-in with the front desk representative as doors connecting the lobby area to the offices are routinely locked.  The front desk representative then coordinates an escort to take the visitor to their destination.  There are also some County employees who coordinate frequently with Finance staff, and sometimes will schedule back to back meetings with different staff or look to check in with different Finance partners after another meeting has ended. There are a few exceptions to the protocol that involve certain frequent and vetted vendors such as Ricoh, Canteen, and Meridian, and sometimes the vendors are looking for a specific point of contact to address the work order. This list of vendors may not be all inclusive as the Asset Facilities Management Department coordinates many building related vendors that may require additional access.  I encourage you to report any unescorted and unvetted visitors wandering around the office to the front desk representative or raise any other concerns to your manager or the Finance Department Leadership so it can be addressed.  Naturally, you can also call 980-314-1414 with any security concerns.
Thank you again for expressing your concerns; it is greatly appreciated. The Financial Services Department is implementing your visitor sign-in suggestion.  Also, the Department is evaluating your other suggestions, and planning to include security reminders to staff in upcoming Department communications.
March 2019

​Question: Working from Home Rules

Please reconsider the rule that you can't work from home if you live in South Carolina. It shouldn't really matter where you are located.
It is County policy that expressly states teleworking in South Carolina is not permitted.  The County had to restrict teleworking to North Carolina to ensure compliance with all applicable tax laws. This decision was not made without thorough research and careful consideration. 
March 2019

​Question: IT Follow Up Meeting

Hi Dena,
We in IT would be really appreciative of a follow up IT meeting to address the issues that were shared with you at our initial meeting and to get your assistance in addressing some current issues. We do realize that you are very busy and we respect your time and consideration. Thank you in advance.

​See response below.

March 2019

​Question: ITS Follow Up Meeting

Good morning, 
Was inquiring on when the follow up meeting between the County Manager, Mark Foster and members of the ITS staff will be?  I understand that because of the event that happened in December of 2017 it had to be put on hold, given the current state of affairs in the department, would like to know if the follow-up meeting can take place?

​See response below.

March 2019

​Question: IT Concerns About Meeting with Dena and Mark Foster

I would like to follow-up on this meeting from 10/2017 in regards to IT having low morale due to the CIO and Directors. I do not recall getting any feedback from the meeting other than the creation of a diversity team. I still haven't seen any deliverables from the diversity team. The morale hasn't gotten any better. Can you please provide an update?
Mark Foster is working with Dena Diorio to schedule a follow-up meeting with IT to discuss the issues brought forward.
March 2019

​Question: VCW Cell Service

Someone needs to figure out a way to fix the cell service in the new areas of VCW. The building is brand new and no one's cell phone works or has limited service. Couldn't this be an issue in a true emergency?
IT Services has partnered with Verizon to improve VCW Cell Service.  Construction on a new cell tower behind VCW was completed and it went live on May 2nd.   Verizon believes this will correct the problem.  The Verizon engineer came back to take more readings inside the building and made adjustments.  Users have seen improvements and the signal strength is fine now.
March 2019

​Question: Noisy

The new spaces at VCW are very noisy. Having all employees in cube farms seems counter productive. Everyone can hear everyone's conversations. The air handler in our space is loud or our air vents make rattling noises. This being a new building, I'd think it would have been designed better and reduced noise. I actually miss Hal Marshal!
The open spaces with cubicles at the Woodard Center are provided with noise masking systems to minimize the disruption you mentioned.  It may be that the system in your work area is not properly calibrated.  Please contact Mark Hahn, Director of Asset and Facility Management, and he can investigate the problems you’ve described.
March 2019

​Question: Time Clocks

Where are the time clocks for our new space at VCW? As a manager this has become a cumbersome process as many of my employees are forgetting to clock in and out which is leading to a lot of corrections. From my understanding no one discussed not having time clocks here. We moved and I asked someone from Security about where the time clocks where and he had no answer but to defer to me to (name redacted) the project manager. He told me IT didn't want to support them or something to that affect. This should have discussed with us, so we had some input not just done and then we are told after the fact.

​An internal email to all employees housed in the VCW Center was sent on March 15, 2019 mapping where the 16 timeclocks are located.  You can view the map here.

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Address

Mailing Address:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

Office Location:

Charlotte Mecklenburg Government Center
600 East 4th Street
Charlotte, NC 28202

MAP

Hours: Mon-Fri 8 a.m - 5 p.m.

Contact

County Manager's Office
980-314-2900