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Mecklenburg County Grievance Procedure
Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints. The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, complaints, or conflicts related to the County’s ADA compliance without the need for the complainant to resort to other remedies available under the law.
Employees or members of the public who are unable to reach a resolution to their satisfaction should contact the Mecklenburg County ADA Coordinator. The ADA Coordinator has the full authority of the County Manager to conduct a preliminary inquiry into the facts and circumstances of the referral. All complaints or concerns received by employees of Mecklenburg County shall be directed to the ADA Coordinator within five (5) days of receipt.
The ADA Coordinator will maintain a log of all complaints or concerns brought to his attention. Within thirty (30) days of receipt, the ADA Coordinator will complete a review of the allegations and determine whether a potential violation of the ADA exists, what potential remedies are available, and communicate the status of the complaint to the Assistant County Manager.
Health Alert: To prevent spread of COVID-19, County services are operating at a limited capacity.