Mecklenburg County Community Support Services (CSS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CSS does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. CSS also does not discriminate on the basis of religion, marital status, immigration status or sexual orientation.
CSS provides free aids and services to help people with disabilities communicate effectively with us including qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc).
CSS provides free language services to people whose primary language is not English including qualified interpreters and information written in other languages. Information on our accessible language services can be found here. If you need these services, contact CSS at 704-336-3210.
If you believe that CSS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can
file a grievance with:
Karen Pelletier
CSS Civil Rights Coordinator/Section 504 Coordinator
3205 Freedom Drive, Charlotte, NC 28208
980-314-8904 (Telephone Number)
704-336-4449 (Fax)
Karen.pelletier@mecklenburgcountync.gov
You can
file a grievance in person or by mail, fas, or email. If you need help filing a grievance our CSS Civil Rights Coordinator is available to help you.
You can also
file a
civil rights complaint with the U.S. Department of Health and Human services, Office for Civil Rights, electronically through the
Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019
800-537-7697 (TDD)
Complaint forms are available here.