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Address

Mailing Address:

Community Support Services
Valerie C. Woodard Center
3205 Freedom Drive, Suite 2000
Charlotte, NC 28208

Office Location:

Valerie C. Woodard Center
3205 Freedom Drive, Suite 2000
Charlotte, NC 28208

MAP

Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

CSS Communications

Key Initiatives

Another Successful CARF Survey

​We invited CARF surveyors to evaluate how well we meet international standards for quality. The survey identified what we are doing well and ways we might improve. As a result of this survey, we earned another three year accreditation!

As part of the survey, the surveyors interviewed people who received services, their families, our staff, and others. Some questions the survey tem members asked were:

  • Do we provide a clean and safe setting?
  • Do you receive the services you need and want?
  • Are you treated with respect?
  • Do you take part in planning your services?
  • Are you told what you need to know about your services?
  • Are your questions answered in a way you understand?
  • Do you know where to go with questions or concerns?

 

CARF will return in 2023 to repeat this process. We continue to strive too provide quality services for our community, and your feedback is always welcome. Individuals served have the opportunity to compleet satisfaction surveys to let us know how we are doing. You phone calls are also welcome. You may also reach the Client Advocate for Substance Use Services at 704-614-3000.


 


Address

Mailing Address:

Community Support Services
Valerie C. Woodard Center
3205 Freedom Drive, Suite 2000
Charlotte, NC 28208

Office Location:

Valerie C. Woodard Center
3205 Freedom Drive, Suite 2000
Charlotte, NC 28208

MAP

Hours: Mon-Fri  8 a.m. - 5 p.m.

Contact

CSS Communications

Key Initiatives