CSE Customer Service Center
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For any questions regarding your SMIONE NCKIDSCARD account (balance, fees, replacement cards, etc.) you may contact the Bank at 1-877-776-9759 (1-347-809-6753 outside the US); fees may apply.
Direct Deposit North Carolina CSE offers direct deposit services. Direct deposit is the automatic deposit of the payee’s child support payments directly into his or her checking or savings account through electronic funds transfer (EFT). When a payment is posted to the payee’s child support case, the bank is notified to credit the payees account with the payment. In most instances, the bank receives the payment within two (2) business days after the CSE applies the payment to the case. To sign up for direct deposit, complete and sign the Authorization For Automatic Deposit Of Child Support Form (English/Spanish) and attach some form of verification of your account number and the banks transit number. (This form can be downloaded if you have Adobe Acrobat Reader. If you do not have Abode Reader installed, you may get a free version at www.adobe.comMail the form and attached materials to:NCCSE-EFT PO Box 19807 Raleigh, N.C. 27619
After receiving the authorization form, CSE contacts your bank to set up direct deposit. Please allow 3-4 weeks for direct deposit to take effect. Until then, your support checks will arrive by mail or the Child Support Debit Card (NCKIDSCARD)
NC Child Support Centralized Collections(NCCSCC) operation collects and processes all child support payments in North Carolina at one central location.
To make a bank draft or credit card payment, please go to Smart Child Support.
Payments can be mailed to: NC Child Support Centralized Collections PO Box 900006 Raleigh, N.C. 27675-9006
Your check or money order must be made payable to
NC Child Support. Please include a
Payment Coupon or a blank sheet of paper with your name, address, social security number, MPI number, or docket number with your payment.
If you owe child support for more than one case, payments are automatically prorated among those cases.
If you still have questions, call toll-free 1-800-992-9457. This unit is staffed on business days between 7:30 AM and 7:30 PM.
On July 1, 2021 Mecklenburg County will increase service capacity. Read the latest service availability update.