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​Contact Tracing Information

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Photos of man and woman wearing face coverings to prevent spread of COVID-19

Contact Tracing Information

What is contact tracing?

Contact tracing is used by public health officials to learn who may have been infected by someone who has tested positive for an infectious disease. For COVID-19, contact tracing involves identification of people who have had prolonged, close contact with an individual infected with COVID-19 during the timeframe in which they may have been contagious and asking those individuals to take additional steps to protect themselves and others.

Mecklenburg County Public Health (MPCH) staff call and ask individuals who have tested positive for COVID- 19 to list of all the people they had close contact with starting two days before they first noticed symptoms (or in the past several days if they are asymptomatic).

MCPH staff then attempts to notify the close contacts and provide recommendations regarding self-quarantine, avoiding close contact with others, monitoring for symptoms, and testing.

How does contact tracing help slow the spread of COVID-19?

We know that the risk of developing COVID-19 depends on exposure. Contact tracing helps us identify exposed individuals who are at increased risk of developing this infection and implement measures to reduce the risk of further spread in our communit.

Contact tracing helps stop the spread of COVID-19 by letting people know they were exposed before they get sick so that they can avoid spreading it to others.

People wearing masks

A friend has COVID-19 and I saw them recently. Will I receive a call from Public Health?

Not every contact is a close contact. Close contact is defined as anyone who has been within six feet of a person currently infected with the virus for a prolonged period of time (or has had direct contact with viral secretions, such as being coughed on or handling used tissues with bare hands). MCPH will attempt to notify close contacts of confirmed cases who meet this definition and are identified through the case investigation process.

If you believe you meet the above definition and were not notified, you should follow the below instructions.


You may also call 980-314-9400 Option 3 for more questions.

woman and man at table with masks

If I am a close contact with a positive COVID-19 case at WORK, will I be notified by MCPH or by my employer?

If an individual who tested positive worked while contagious, MCPH collaborates directly with the employer to identify and notify those persons who had close contact with the individual who tested positive in the workplace setting. Please note that not everyone in the workplace setting is considered to be a close contact.

Who do I call if I were contacted by MCPH and I have additional questions?

Please call back the phone number provided by MPCH staff member who called you. If you don’t have this phone number, you may call the contact tracing hotline at 980-314-9401. Please note this line is only for close contacts who have been previously identified and contacted by MCPH. All other general COVID-19 questions should be directed to the COVID-19 hotline at 980-314-9400.

I received a text message or email from the North Carolina Division of Public Health. How do I verify this message?

Close contacts will initially be called by a MCPH contact tracer. The contact tracer will discuss sending you a daily text from 453-94 or an e-mail from NC-ARIAS-NoReply@dhhs.nc.gov with a message from the N.C. Department of Health and Human Services. The message will include a link that will be used to check in with you throughout your quarantine period. If you did not first receive a call from a contact tracer and/or would like to verify the text message or email, please call 980-314-9401.

If I am identified as a close contact, what questions will I be asked during the initial phone call?

MCPH staff who call individuals for contact notification interviews will introduce themselves as Public Health staff and explain the purpose of their call. They may ask the individual to confirm their name, date of birth, address, and county of residence. They will not ask for other personal information such as social security number or financial information.

Public Health staff will ask specific questions and provide guidance regarding COVID-19, but will never offer to sell an individual any items.

Any close contact who wishes to confirm whether a call is coming from MCPH staff can ask for the name of the staff member and call our contact tracing hotline at 980-314-9401 to verify the information.

Will MCPH staff share the name of the individual who tested positive when notifying close contacts?

No. MCPH staff will share the date of exposure but will not share the name of the person who tested positive directly with a close contact.

What can the public do to help with contact tracing?

Contact tracing is a community effort.

First, everyone should work to minimize close contact with others as much as possible by practicing the 3 Ws:

  • WEAR a cloth face covering in public settings.
  • WAIT at least six feet apart. Avoid close contact.
  • WASH your hands often or use hand sanitizer.

Second, it is important for anyone who is sick to stay home and avoid close contact with others. If you believe you may have COVID-19 or are diagnosed with COVID-19, you should tell anyone who you may have been in close contact with starting two days before you got sick that they may have been exposed.

Third, if you are diagnosed with COVID-19, work with MCPH to provide the information needed for contact tracing.

Fourth, if you are identified as a close contact, follow the self-quarantine recommendations to help prevent further spread in the community.

We encourage everyone to be part of the solution in keeping our community healthy and stopping the spread of COVID-19.

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close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400