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COVID-19 Impact on County Services

3/1/2021
COVID-19 County Services Update

How are services affected?


Find a Department:
Assessor’s Office
BOCC
Board of Elections
Charlotte Mecklenburg Library
Community Resources
CSS
Criminal Justice Services
LUESA
Park and Recreation
Public Health
Register of Deeds
Social Services
Tax Collector
Online Services




Board of County Commissioners

County Commissioners will be participating in meetings virtually. Regular meetings of the Board are generally held on the first and third Tuesdays of each month and are streamed live for online viewing.





Board of Elections

The department will operate virtually. Limited staff will be on-site in the lobby for questions.





Charlotte Mecklenburg Library

Visit the Charlotte Mecklenburg Library website for the status of specific library programs.





Community Support Services

Domestic Violence Adult Services / Programa Confianza
Individual domestic violence counseling services provided by appointment. Services are available in-person. Services are available virtually for those who are unable to access services in-person. Please call 704-336-3210 to inquire about services

Domestic Violence Children's Services
Individual domestic violence counseling services provided by appointment. Services available in-person. Services available virtually for those who are unable to access services in-person. Please call 704-336-3210 to inquire about services.

Coordinated Entry
This service is currently suspended for in-person assessments. Customers with housing/homeless related inquiries should first call 211. As needed, callers will be screened and provided with information on local resources along with the Coordinated Entry Hotline for a phone assessment.

Homeless Resource Center
Boxed meals provided on every Monday and Friday from 4:30 to 5:30 p.m., on Thursday from 5:30 to 6:30 p.m. and on Saturday morning from 8 to 9 a.m.

NOVA (New Options for Violent Actions)
The NOVA Program services are available virtually and in-person for those who are not able to access services virtually. Please call 704-336-4344 for service inquiries.

Violence Prevention
Educational presentations, resources and outreach for teen dating violence and domestic violence are available virtually. Email Violence Prevention or call 980-314-8944 to request prevention education, training or outreach.

Shelter Plus Care – Subsidies
Landlords and customers should contact Kenya Dawson, Program Supervisor, at 980-215-3694.

Substance Use
Substance Use services for clients of Salvation Army Center of Hope, Roof Above, and Safe Alliance Domestic Violence Shelter are available in-person and virtually.

For general information about our programs and the services available, please contact Program Manager Dr. Yvonne Ward at 704-617-3401.

Community Resource for Empowerment and Wellness (CREW)
Services are available in-person and virtually. Anyone interested in receiving services should call Angel Green, 704-302-4413 or Mark Cooke, 704-975-4356.

Detention Center
The Detention Center at Jail Central resumed modified substance use services and will continues to provide services as directed by the Mecklenburg County Sheriff’s Office.

Supervised Visitation & Safe Exchange Center
Services continue at the Supervised Visitation and Safe Exchange Center, including the acceptance of referrals for new clients. Contact the center at 980-314-8680.

Veterans Services
CSS Veterans Services Division is operating at a limited capacity. For the safety of our clients and staff members, we are no longer accepting walk-in clients. Instead, our Veterans Services Office will work to serve individuals virtually by phone, email, fax or in some instances by appointment. Any veteran in need of services should call the main office line at 704-336-2102 and a CSS Veterans Services Officer will work with the individual to determine the best way to address their needs.





County Assessor's Office (CAO)

The County Assessor’s Office will be closed to the public. Services are available by phone by calling 980-314-4226. Information including all forms (exemptions, appeals, etc.) are available.

We will have phone service and our website should provide all information, forms (exemption, appeals and such), etc that someone should need. All of our email addresses will be regularly checked and answered. Staff will response to any emails, phone calls as soon as possible. Customers can send in any completed forms by mail or scan them and email them to the office.

Field Appraisers will resume in-person services on March 1.





Criminal Justice Services

Criminal Justice Services’ office at 715 E. 4th Street continues to be closed to the public. All case management services (Pretrial, Re-Entry, Recovery Court, and Forensic Evaluations Unit) will continue to be provided remotely. Court-ordered forensic evaluations will be conducted in-person by appointment only. For more information or questions, please call 980-314-1750. Clients may also contact their case managers directly.





Department of Community Resources

Child Support
The Child Support Office is currently closed to the public.  Customers may conveniently access our services through the options below:

Child Support court is operating with restrictions in the number of people allowed in the courtroom. With this capacity restriction, new processes have been implemented to utilize technology to hold the majority of child support matters virtually.

For more information, contact Mecklenburg County Child Support Services at 704-432-9300, option 7.

Community Resource Center
The Community Resource Center is offering services to customers as follows:





Department of Social Services (DSS)

Department of Social Services staff are available virtually with limited on-site support. However, we are still providing all of our services by telephone, mail, fax, or online. If you want to file an application for benefits by phone, call 704-336-3000. The fax number is 704-353-1325. The department will follow policy for the date of application even if we have to mail the application to you.

You may also submit documentation and apply for some programs online. If you are turning in paperwork at our office (301 Billingsley Road, Charlotte), place it in the gray drop box in the parking area.

If you want to file an appeal or report a change, you can do that by calling 704-336-3000. If you have an emergency, be sure to mention that when you call.

Adult and Family & Children's Medicaid
Customers can apply online. After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.

Adult Protective Services (APS) Intake and Investigations Call 704-336-CARE (2273).

Adult Protective Services (APS) Guardianship
Call Just1Call at 704-432-1111.

Child Care Resources, Inc. (CCRI)
Operating remotely with all services being delivered. Please call CCRI at 704-376-6697 for more information and/or to schedule or confirm an appointment.

Community Social Work
Call Just1Call at 704-432-1111.

Child Protective Services (CPS) Adoptions and Post-Adoptions
Call 980-314-7700.

Child Protective Services (CPS) Family In-Home Call 980-314-7700.

Child Protective Services (CPS) Independent Living
Call 980-314-7700.

Child Protective Services (CPS) Intake
To report child abuse, neglect or human trafficking call the 24-hour HELP line at 980-31-HELPS (43577).

Child Protective Services (CPS) Interstate Compact
Call 980-314-7700.

Child Protective Services (CPS) Investigations
Call 980-314-7700.

Child Protective Services (CPS) Permanency Planning/Foster Care
Call 980-314-7700.

Emergency Assistance, General Assistance and Crisis Intervention
All facilities are closed until further notice. After the COVID-19 threat has passed, struggling families will still need support. Should you like to help, financial contributions can be submitted online anytime.

Food & Nutrition Services (FNS) – Intake & Redeterminations
We encourage customers to apply online or through a mail for all applications and recertifications. To receive a mail-in application and assistance in applying for benefits, call 704-336-3000. Recertification paperwork is automatically mailed to the customer’s last known mailing address. Completed recertification packets should be mailed to 301 Billingsley Rd. Charlotte, NC 28211. If recertification paperwork was not received and the case is due for recertification, customers can complete the process online. Customers can also call Customer Connect at 704-336-3000 for recertification assistance.

Food & Nutrition Employment Training Program
Customers interested in participating in the FNS Employment and Training program should contact Customer Connect at 704-336-3000 or email Food and Nutrition Employee Referral staff.

Food Pantry
Service is currently suspended at the DSS buildings. Customers can call Customer Connect at 704-336-3000 for assistance.

Low Income Energy Assistance Program (LIEAP)
Customers can apply online or complete a mail-in application. To receive a mail-in application, call 704-336-3000.

Mecklenburg Transportation Services (MTS)
For transportation scheduling, call 704-336-4547.

Senior Congregate Nutrition Program (SCNP)
SCNP has currently suspended services at all congregate nutrition sites but is currently providing warm Grab & Go meals at 6 locations. For information on food delivery, please call Just1Call at 704-432-1111.

Work First Employment Services
Employment Services Social Workers are available to assist able bodied adults receiving cash assistance with job readiness, skills training and employment search. Call 704-336-3000 for more information.

Work First Family Assistance
Customers wishing to apply for Work First Family Assistance should contact Customer Connect at 704-336-3000 to have an application mailed to them. Interviews will be conducted by phone once the completed application has been mailed back or left in the outside drop box at DSS at 301 Billingsley Rd Charlotte NC 28211.

Youth and Family Services
Supervised in-person visitation for parents and their children who are currently in foster care reopened on June 15, 2020.





Land Use and Environmental Services Agency (LUESA)

Under very rare circumstances, certain in-person services can be provided with advance scheduling at Suttle Avenue.

Code Enforcement
Offices are closed to the public, but Mecklenburg County Code Enforcement is open for business. Code Enforcement is dedicated to serving its customers and to being a partner in building a thriving community during this pandemic.

  • Customer service staff continues to be available to help customers navigate services by phone and via e-mail.
  • Plan review will continue to be conducted electronically. While some staff will be working remotely to further reduce the risk of spreading COVID-19, all staff will be reachable by phone and e-mail. Preliminary and other meetings cannot be conducted in-person – staff will contact customers with scheduled meetings to make arrangements for a virtual or "video chat" meeting.
  • Permitting will continue as it normally does.
  • Field inspections will continue, with some slight modifications made to accommodate social distancing on the job site. Residential inspections for occupied homes that cannot occur due to illness or concern on the part of the homeowner or inspector will be rescheduled (and documented in the contractor’s dashboard as a no-fault failure). Third-party inspections cannot be conducted without a contract and pre-agreement, as is our normal procedure.
  • The County Fire Marshal's office will continue conducting inspections and investigations- but will take precautionary measures, as appropriate. Inspections at facilities with populations vulnerable to COVID-19 will be modified on a case-by-case basis for the protection of all involved.

Nearly all Code Enforcement services are available online, including links to customer portals, staff contact information, and other customer resources.

Solid Waste & Recycling
Mecklenburg County's Full-Service Drop off Centers are open regular hours which are 7 a.m. to 4 p.m. Monday to Saturday. Please note that the County's Full-Service Centers are closed on major holidays. Full-Service Centers will accept Credit Cards only, no cash. Full-Service Centers will accept most all types of waste and recyclables from any County resident. We are asking visitors to the Full-Service Centers to use the following precautions for health and safety considerations:

  • Refrain from visiting the Full Service Recycling Centers, if you are sick.
  • Maintain "Social Distancing" of at least six feet from others when visiting the Centers or current local guidance. Please wear appropriate face coverings.
  • Double bag trash items that are originating from quarantined homes, or other sources where people are sick.
  • Recyclables originating from quarantined homes should be placed in the garbage, NOT recycling until the home is no longer quarantined. This will help recycling staff who hand sort at the recycling center. If someone is sick at your home please consider all your materials as trash until home is secure again.
  • We are experiencing many customers and expect Saturdays to be very busy, PLEASE come to our centers M-F to avoid the Saturday Crush. If you come on Saturday, please expect a wait as we are following social distancing procedures.

Questions about Mecklenburg County Full Service Centers are answered on our Info Line at 980-314-3867 or at WipeOutWaste.com; Questions about City Services can be directed to 311.

Storm Water Services
Some activities have been postponed. Volunteers are able to participate in activities that fit within the current CDC and Mecklenburg County guidelines and where social distancing can be practiced. Large group events like Second Saturday are still on hold at this time until larger groups are able to gather. To learn more about volunteer activities please visit the Charlotte-Mecklenburg Storm Water Services website and click on the Volunteer tab.





Office of the Tax Collector (OTC)

The Office of the Tax Collector (OTC) closed its service point counter to the public. Taxpayers are not able to obtain in-person customer service assistance or make payments at the counter without an appointment.

The OTC drop box, located to the left of the service points, is available for tax payments. Please use entrance E to access the lobby and the dropbox. Only checks may be submitted through the drop box. Be sure to include the bill or parcel number on your check.

Taxpayers may also pay tax bills using electronic checks (eChecks) or credit and debit cards online or by calling 1-800-994-1026. Please note that Mecklenburg County will absorb credit card and debit card service fees for the duration of the COVID-19 emergency. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.

To speak to a collections representative, please email, dial 311 (704-336-7600 if dialing outside the county limits) or visit the OTC Website.

The OTC has resumed tax foreclosure sales at the Mecklenburg County Courthouse, 832 E. Fourth St., Charlotte. For information on upcoming sales, please visit Ruff, Bond, Cobb, Wade & Bethune, L.L.P. and the Kania Law Firm.

The issuance of Yard/Attic Sale Licenses have been reinstated. It is the sole responsibility of the license holder to comply with all COVID-19 Executive Orders.





Park and Recreation

Parks, greenway, and nature preserves are open for public use. Programs are currently being offered on a limited basis, as well as aquatic amenities at the Double Oaks Family Aquatic Center. Athletic fields are accepting reservations with restrictions.

Please visit the Park and Recreation website for more detailed information on COVID-19 related impacts.





Public Health

Child Development Services Agency
Please visit the Child Development Services Agency page for detailed information on COVID-19 related impacts.

Communicable Disease (CD)
Please call 704-336-2812 or visit the Communicable Disease page for detailed information on COVID-19 related impacts.

Dental Clinic (Pediatric)
Routine dental visits are temporarily suspended. If your child has an urgent dental need, please call the Pediatric Dental Clinic at 980-314-6000.

Environmental Health-State Inspections
Please call 980-314-1620 or visit the Environmental Health page for detailed information on COVID-19 related impacts.

Family Planning
Limited services are available. Please call 704-336-6500 for appointment availability and information on COVID-19 related impacts.

HIV/Sexually Transmitted Infection Services Clinic
Please call 704-336-6500 or visit the HIV/Sexually Transmitted Infection Services page for detailed information on COVID-19 related impacts.

Immunizations
Immunizations are routinely provided Monday - Friday at the Northwest Health Department, 2845 Beatties Ford Road. Please call 704-336-6500 for an appointment. Flu vaccine locator available at MeckNC.gov/FLU.

Breast and Cervical Cancer Care Program (BCCP)
Limited services are available. Please call 704-336-6500 for more information.

Tuberculosis
Please call 704-336-6500 or visit the TB Control page for detailed information on COVID-19 related impacts.

Vital Records
Please visit Vital Records for information on requesting records.

Women, Infants & Children's Program (WIC)
Customers can call the Northwest and Charlotte East WIC Office at 704-336-6500.  When possible, customers will be assisted by phone. Customers can also visit the WIC page.





Register of Deeds

For the health and safety of our staff and visitors, the Register of Deeds will be limiting access to our office. For questions call 704-336-2443.

Online services remain available:






Online Services

Residents may access online County services as well.


close alertCounty services are operating at a limited capacity. Questions about COVID-19? Call Public Health Hotline: 980-314-9400